Teams | Collaboration | Customer Service | Project Management

Zulip 12.0: Organized chat for distributed teams

We’re excited to announce the release of Zulip Server 12.0, containing hundreds of new features and bug fixes: end-to-end encryption for mobile push notifications, a major upgrade for Docker, configurable image previews, and much more! Almost 5,500 new commits have been merged across the project since the 11.0 release in August 2025. Zulip is an organized team chat application ideal for both live and asynchronous communication.

Asana CIO Saket Srivastava on AI Teammates

"AI only has access to what it needs." Our CIO, Saket Srivastava, is breaking down why are the answer to the security concerns every tech leader is facing. Built on the principle of least privilege access, these agents only see the data they need to get the job done. Greater productivity. Greater security. Greater growth. Go meet your AI Teammate, today!

Miro Collaboration Hacks Your Team Needs Now

Messy team sessions happen when people land in the wrong place, accidentally move things, and lose track of who is doing what. In this video, we cover five essential Miro collaboration features that fix all of that, from locking content and setting a start view to following collaborators in real time and keeping discussions tied to specific content. Your next team session will run smoother than ever.

Introducing agents in Jira | Atlassian

Ready to put AI to work for you? Introducing agents in Jira, now in beta. Assign agents to work, tag them in comments for help, and bring them into your workflows, right where your team is already collaborating. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Top 10 Call Center Training Best Practices for New Managers

New managers often step into call centers and rush training to fix staffing gaps. I did the same. My agents struggled with call control, missed KPIs, and lost confidence within weeks. Then I shifted to structured coaching, clear metrics, and real-time feedback loops. Well, performance stabilized fast. Here, on call center training best practices for new managers, I’ll show you the exact system that builds high-performing agents from day one.

How Employee Engagement Impacts Call Center Productivity: A Manager's Guide

Have you been noticing that your call center numbers are slipping? Average Handle Time (AHT) is climbing, and First Contact Resolution (FCR) is dropping. But you can’t pinpoint why. Well, don’t mistake thinking that it’s a process or technology issue. Instead, it’s the engagement. To get more clarity, you must understand how employee engagement impacts call center productivity. Up next, I’ll explain what engagement means in a call center and the impact on productivity.