Teams | Collaboration | Customer Service | Project Management

Freshservice ITSM: Modernize IT Operations with AI, Automation & Proactive Service Management

IT teams today are expected to deliver more than fast resolutions—they’re expected to be strategic business partners. Freshservice helps IT unlock that value with AI-powered ITSM, proactive operations, enterprise-grade ITIL support, and modern employee experiences. In this video, discover how Freshservice transforms IT service management across incident, problem, change, and service request management lifecycle—while improving visibility, automation, and user experience.

Product Decision Making with AI: Miro Insights and Portfolios

Peter Parkes, Solutions GM, and Lauren Brucato, Lead Product Manager for Miro Insights, demonstrate how AI-driven analytics transform overwhelming product data into actionable insights that drive measurable revenue growth. This session reveals how Miro Insights and Miro Portfolios enable product teams to align strategic decisions on "what" to build with clear understanding of "why" to build it.

OneDesk - 5 Minute Tour

Get a quick introduction to the OneDesk workspace. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Global Employee Engagement Statistics: What Data Shows, Why It Matters, and How to Fix It

A fully engaged workforce sounds almost like the modern corporate utopia. Everyone wants it. Few can keep it. A place where people care, collaborate, and show up with purpose. But in reality, that vision is slipping through the cracks.

Software usage tracking: Turn visibility into performance

Do you really know how effective your software usage tracking is? As a leader, you invest in tools to make work easier. Yet over time, it becomes harder to see which ones are actually helping. Licenses renew automatically, pricing changes quietly, dashboards multiply, and your team spends more time managing settings than doing meaningful work.

Remote Work vs Office Productivity: Which Work Model Performs Better?

Is remote work the way forward, improving employee happiness and productivity, or just a passing trend that is undermining teamwork and business efficiency? Since the rise of home-working during the COVID-19 pandemic there’s been an ongoing dilemma of when, or if, employees should return to the office. As businesses transitioned to remote work setups, workers have come to appreciate the benefits of working from home.