Teams | Collaboration | Customer Service | Project Management

A good internal communication plan is critical to how a business operates and functions. Despite its importance and everyone’s good intentions, we have found that not all internal communication teams have a strategic internal communication plan in place. The lack of a strategic plan tends to manifest in various aspects: it can influence the team's operation, alter communication with staff, and often can significantly affect the overall business performance.

At the federal level, the Fair Labor Standards Act (FLSA) does not require employers to provide rest and lunch breaks to their employees. However, it does dictate how employees must be compensated if an employer does choose to offer breaks: In the absence of meal and break laws imposed at the federal level, many U.S. states have created their own state-specific laws. These state laws override FLSA requirements when they’re more favorable to employees, which is unanimously the case.

Today, we’re excited to launch a major upgrade of our new Enterprise SSO Login, a simplified flow designed to eliminate friction, reduce configuration errors, and get your teams connected faster than ever before.

To run your agency efficiently, you need to have the right foundation in place. Otherwise, you’ll have to constantly put out fires and solve daily problems—which is frustrating for everyone. Take a step back and evaluate your big-picture agency operations with tips from our podcast interview with Preston Chandler, Global Practice Lead for Strategic Operations at WPP. Learn how to get to the root of agency inefficiencies and address them with a simple, four-category framework.

Call centers are at the forefront of business operations, from closing clients to resolving queries. Call center agents work tirelessly to bridge the gap between businesses and their ideal audiences. A streamlined operation requires a multifold approach, hiring top talent, providing resources, training, and cost management.

Many businesses overspend on monitoring software without realizing it. This guide breaks down what you should pay—and what features are actually worth it.

A customer satisfaction score—or CSAT score—is a customer engagement metric that measures a buyer’s contentment with a business’s offerings and services.

If you work in a product team, you’ve likely faced this challenge: How can we move faster from idea to product? How can we test and align on concepts before work gets locked into roadmaps or design queues? Too often, early-stage ideas get stuck in static documents or buried in conversations. Designers are stretched thin, and non-designers often don’t have the tools or confidence to bring concepts to life. That slows innovation, creates misalignment, and leads to rework down the line.

In the recent years, cloud-based internal business communication solutions have become extremely popular, attracting organizations across the world. Imagine an office where information flows effortlessly, communication happens in real-time, and everything is at your fingertips – this is the magic of a cloud intranet.

A practical checklist to help you evaluate employee monitoring software with confidence—so you choose a tool that fits your goals, not just your budget.