How Megan Lieu Uses AI in Slack
Did you ditch your 9-to-5 to be your own boss, but now find yourself working all the time? Learn how AI Recaps in Slack can help you catch up quickly, giving you time back to unplug and recharge.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Who is the account owner?
Learn how to locate and identify your Zendesk account owner from the Admin center. Timestamp: Where can I ask questions?
Zendesk WFM: Initial setup and defining agent work
Join Quincy from Zendesk as he walks you through the essentials of setting up Workforce Management. In this first session, learn how to configure admin settings, manage teams and roles, define agent activities, and organize work streams for better forecasting and scheduling. Perfect for admins getting started with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
CRM Campaign: A Simple 2026 Guide with Real Examples
A CRM (Customer Relationship Management) system is a digital home for your customer info. It stores names, emails, and every chat you’ve ever had with a lead. A CRM acts as a centralized system, consolidating all customer data into a single CRM database that enhances marketing campaigns, improves data management, and streamlines communication efforts across various channels.
The End of "Context Switching": Unifying WhatsApp and Voice in the Contact Center
Customer expectations have shifted. It is no longer just about picking up the phone; it is about being exactly where your customers are. But for Contact Center managers, adding new channels usually means adding new complexity. Every time an agent has to minimize a window to check a WhatsApp Web tab or a separate CRM, they lose focus. This “context switching” kills efficiency. But what if your asynchronous messaging lived right next to your voice controls?
How to Measure Employee Satisfaction: Methods, Metrics, and Best Practices
Employee satisfaction has moved from a “nice-to-have” HR metric to a core business priority. In a labor market shaped by remote work, talent shortages, and rising burnout, understanding how employees truly feel about their work is essential for long-term success. Satisfied employees are more productive, more loyal, and more likely to contribute positively to company culture.
It's 2026. Stop setting goals that go nowhere. #asana #strategicplanning #goals #goalsetting
Most goals fail not from lack of effort—but from lack of connection to daily work. Learn how to set fewer, better goals that are specific, measurable, and achievable.
Navigating Tech Independence and Digital Sovereignty: Interview with Mohana Opesh
In this episode of Wire Uncut, we sit down with Mohana Opesh, a technology transformation leader with more than three decades of experience guiding global organizations through complex modernization, cloud and data-sovereignty initiatives. Her work spans retail, agribusiness, telecom and financial services from multi-year global strategy programs to post-merger integrations.
We asked Miro AI to help write a campaign about Miro AI. It said: "Build Rome in a Day."
Last year at Canvas 25, we introduced teams to the AI Innovation Workspace. Now we’re taking that message global with Miro’s first-ever AI brand campaign. And yes, we made it exactly the way you’d hope: by using Miro AI to get it all done. To kick the campaign off, we worked with a creative production partner, Tool of North America, to create a tongue-in-cheek film showing how teams can accomplish even the most ambitious projects faster with Miro AI workflows.
How Context-First Work Will Evolve in 2026
By Tony Grout, Chief Product Officer, M-Files As we look toward 2026, one thing feels certain: the organizations that will win aren’t just the ones adopting AI. They’re the ones that can connect people, processes, and content into a living system that eliminates operational friction and unlocks a real performance advantage. At M-Files, our mission is to help customers do exactly that.