Teams | Collaboration | Customer Service | Project Management

Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.

Search engine optimization (SEO) is a powerful content marketing strategy that businesses can use to expand their reach and bring in audiences searching for specific keywords. And if their sites provide timely, helpful answers to their audience’s problems and questions, businesses can build trust and relationships — which turn into revenue. But if your agency wants to deliver ongoing SEO success for its clients, you have to consistently track the right SEO KPIs across every SEO campaign.

Strange as it may seem, implementing monitoring software for employees can actually help your workers feel less stressed. Read on to learn how!

Motivation is one of the most important driving forces behind increased productivity, but mixing in employee tracking software can become a problem. Find out how to avoid common issues and use the software to boost employee motivation.

Time theft is a silent productivity killer that affects businesses of all sizes. Whether it’s excessive personal phone use, extended breaks, or buddy punching, time theft can have a significant impact on productivity. Companies are constantly facing some severe issues due to time theft, such as: Also, time theft can cost companies up to 7% of their payroll expenses. However, there is a powerful tool that is transforming the way companies tackle this issue: Employee Monitoring Software.

What’s the first thing that pops into your mind about remote work? Pajamas all day? Flexible hours? How about communication? Yeah, we thought so! As cool as the ‘work from home’ life sounds (and it is!), it’s not without its unique challenges – and communication is right up there at the top of the list. Don’t get us wrong, we’re all about that remote work life here at Time Doctor. But we also know that communication can make or break a remote team.