Teams | Collaboration | Customer Service | Project Management

When Jerry Weltsch, Head of Analyst Relations at Asana, receives a new industry report, he doesn't read it cover to cover. He assigns it to a custom AI research assistant to analyze. Jerry is responsible for managing relationships with industry analysts who specialize in software markets. That means constantly reading research, making sense of it, and communicating what it means for the business. Before customizing his teammate, Jerry used to process four or five analyst reports a week.

Enterprise security is becoming more complex because companies have more users, devices, cloud services, and third-party applications to protect than ever before. Many successful attacks still exploit basic security gaps across these environments rather than sophisticated vulnerabilities. Enterprise cyber security solutions help organizations protect every layer of the business, from networks and endpoints to identities, data, and communication. In this guide, you'll learn.

OpenAI's new Apple Messages plugin gives ChatGPT access to the Messages application on a Mac. Once enabled, users can ask ChatGPT to find conversations, summarize them, draft replies, and send messages. That has understandably raised questions about what it means for iMessage privacy. The starting point is understanding what the plugin does and, just as importantly, what it doesn't do.

Employee productivity is calculated by dividing total output by total input. When time is the input, use output divided by total hours worked.

Every project plan opens with a number nobody checks again. A task is quoted at six hours, work begins, and by the time it wraps at eleven hours, the gap has already been absorbed into the next deadline instead of the next estimate. A task time tracker exists to close that loop. It turns every completed task into a reference point, so the next estimate is built from what actually happened rather than what felt reasonable at the time.

Email is one of the few workplace tools that creates more work simply by being available. Every message asks for a small decision: open it now or later, reply or ignore, archive or keep, delegate or handle personally. None of these decisions seems particularly demanding on its own, but together they can consume a surprising amount of time and attention. The problem is not always the number of messages.

IT support has a familiar problem. An employee says, “I can’t access Salesforce,” but solving that request may involve much more than answering a question. Someone has to understand what access is needed, check whether the employee is eligible, collect missing information, trigger an approval, update an identity platform, record the request in the ITSM system, and tell the employee when it is complete. For years, service desk chatbots solved only the first part of that journey.