How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Remote Work Myths Busted: What Companies Still Get Wrong
Remote work is no longer a trend — it’s a new standard. Yet despite its growing presence in the modern workplace, many companies still operate based on outdated assumptions. These persistent remote work myths not only create mistrust but also prevent organizations from fully benefiting from flexible work models. In this article, we’ll break down the most common misconceptions about remote work, explore where these myths come from, and offer facts to set the record straight.
How I Use Miro to Create Powerful Integrated Campaign Flows
In this video, Brandon, a Paid Media Lead at Miro, walks you through how he uses Miro's innovation workspace to build integrated marketing campaign flows. You’ll get a behind-the-scenes look at how to map out each stage of a campaign, create clear visual models that communicate strategy, and leverage Miro's diagramming tools to make your campaigns more effective.
Suspicious Activity Feature || Time Champ
What Are Mouse Jigglers? Mouse jigglers are small devices or software tools that simulate mouse movement to keep users appearing “active” even when they’re not. They’re often used to bypass employee monitoring systems that track idle time. Real Case Example: At a mid-sized IT firm in Texas, management noticed consistent 8-hour logs from remote employees, yet deadlines were still being missed. Upon deeper investigation, they uncovered the use of mouse jigglers, which were creating a false impression of productivity.
Deep Dive on AI tools for admins and agents
If you missed Relate 2025, this is your chance to catch up on the latest Copilot updates. Join our product experts as they walk through key new features, show how they work in practice, and explain how to use them in your Zendesk environment to improve productivity and get the most from Zendesk AI.
How can I set up a Web Widget in messaging?
Learn how to set up a web widget for messaging in Zendesk.
Is Remote Working Better Than Office Working?
Learn why the remote vs. office debate misses the point, and how time intelligence tools like Insightful reveal what actually drives productivity.
How executives and individual contributors differ when it comes to AI
This article was originally published on Reworked. We live in an era where technology zips and zags through our lives. AI is seemingly everywhere—yet it’s also entangled in a mess of buzzwords and grand promises. In many ways, AI is a transformative technology. But when we look back on history, its promises and challenges are not all that unique. History teaches us that technology implementation is always complex and rarely goes as planned.
Salesforce Channels: The Future of Teamwork, Now Inside Salesforce and Slack
Break down silos, connect every team, and act faster with real-time customer data in every conversation.
The Ultimate Guide to Measuring SMB Growth Using Time Data
Understanding how your SMB grows isn’t just about revenue—it’s about how your team spends their time. Time data provides the clarity needed to evaluate efficiency, productivity, and profitability at every level of your operation. This guide shows you how to use time as a measurable asset to fuel sustainable SMB growth. Time is your most valuable resource, but only if you know how it’s being used.