Teams | Collaboration | Customer Service | Project Management

zulip

Zulip integrates with Atolio's self-hosted AI search platform

Apr 14, 2026 By Alya Abbott In Zulip
Cross-posted from Atolio’s announcement. Atolio, the only fully self-hosted, AI-powered enterprise search platform designed for security-conscious organizations, is excited to announce it now offers a native connector for Zulip, the team chat platform that gives security-first organizations complete ownership of how, where, and by whom their conversations are stored and accessed.
Read Post
flowace

HIPAA-Compliant Workforce Monitoring for RCM Teams: How to Improve Visibility Without Exposing PHI

Apr 14, 2026 By Varun Kodnani In Flowace
Most workforce monitoring conversations start with productivity. In RCM, they should start with compliance. Your teams process claims, payments, coding workflows, and patient-linked financial data all day long. So while leaders do need visibility into throughput, workload, and process bottlenecks, they also need to avoid exposing PHI through careless monitoring practices. That is the balancing act: more visibility without more risk.
Read Post
flowace

Endpoint Monitoring Software: What IT Teams Need Beyond Antivirus

Apr 14, 2026 By Varun Kodnani In Flowace
Traditional antivirus software is no longer enough to stop modern cyberattacks. Today’s attackers move fast, live off the land, and leave signatures that traditional AV simply won’t catch. What makes this gap more dangerous is that most modern attacks are designed to look legitimate. Instead of dropping obvious malware, attackers use trusted system tools, valid credentials, and normal user behavior to move laterally across endpoints.
Read Post
Vivantio

When Service Platforms Don't Fail - They Drift

Apr 14, 2026 By Vivantio Service Operations Team In Vivantio
Most service platforms don’t fail in dramatic ways. There’s no system outage. No catastrophic SLA breach. No obvious breaking point that forces an emergency decision. Instead, something quieter happens. Requests take a little longer to resolve than they used to. Teams spend more time coordinating work. Escalations feel more frequent, even when ticket volume hasn’t changed. Dashboards still look green — but the work behind them feels heavier.
Read Post

Knowledge builder: Automatically create a ready-to-use knowledge base | What's New

Apr 14, 2026 By Zendesk In Zendesk
Turn your historical tickets into a ready-to-use knowledge base automatically. Knowledge builder analyzes past conversations and your key business context to generate structured content you can publish and refine. Launch faster with relevant knowledge grounded in real customer interactions. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
View Video
atlassian

Four warning signs your AI and collaboration investments aren't paying off

Apr 13, 2026 By kdelara@atlassian.com In Atlassian
96% of companies haven’t seen meaningful business value from AI. And yours might be one of them. IT leaders are spending big anyway – and wondering why projects still slip and service metrics refuse to improve. According to Atlassian’s AI Collaboration Index, 96% of companies haven’t yet seen meaningful business value from AI, despite widespread investment. AI has made it easier to get work done, but not easier to work together.
Read Post

Automate code generation with Rovo Dev | Rovo Dev | Atlassian

Apr 13, 2026 By Atlassian In Atlassian
Security vulnerabilities pile up. Your team doesn't have time to fix them fast enough. What if the fix happened automatically, the moment the ticket was created? In this video, we show how to combine Jira Automation with Rovo Dev to create a fully hands-off vulnerability remediation pipeline: Raise the tickets, walk away, come back to PRs. This is automated code generation with Rovo Dev: turn Jira Automation into your always-on security engineer.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.