Teams | Collaboration | Customer Service | Project Management

The Rise of AI in DevOps & Security: AWS Launches Two Agents

Amazon Web Services has launched two AI agents to investigate production incidents and run penetration tests. The company has “aggressively” priced these agents, according to Forbes senior contributor Janakiram MSV, to challenge the staffing economics of traditional DevOps and security., There are big implications. Teams will now be evaluating whether routine operations should remain manual at all.

The Top Product Management Platforms for Enterprise Roadmap Planning

If you’re managing products at an enterprise scale, you know that roadmapping isn’t just about picking features. It’s about managing chaos. Between shifting stakeholder demands, engineering bottlenecks, and the nightmare of cross-team dependencies, you need a platform that does more than just look good in a slide deck. Generic project tools simply don’t have the “Product DNA” required for this level of play.

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If you’re managing products at an enterprise scale, you know that roadmapping isn’t just about picking features. It’s about managing chaos. Between shifting stakeholder demands, engineering bottlenecks, and the nightmare of cross-team dependencies, you need a platform that does more than just look good in a slide deck. Generic project tools simply don’t have the “Product DNA” required for this level of play.

How to Improve Patient Experience in Healthcare Contact Centers

A healthcare contact center is the patient-facing communication layer that handles inbound and outbound calls, messages, and video interactions for a medical provider. Modern healthcare contact centers route by clinical priority, integrate with electronic health records, record every interaction for compliance, and, increasingly, run natively inside Microsoft Teams. In short.

Launched: Saved Views Tab in Asana

The best features aren't built in a vacuum—they’re built with our community. A huge shoutout to Asana Solutions Partner Richard Sather for flagging the need for a more streamlined way to toggle between project views. Because of his input, we’ve officially shipped the Saved Views Tab! It’s cleaner, faster, and built to help you find exactly what you need in seconds. ️ Thank you, Richard, for helping us make Asana better for everyone.

The Paradox of Workforce Monitoring

Workforce intelligence doesn't destroy trust it builds it. In fact, 67% of employees across 1,200+ companies say transparent visibility makes them MORE confident in leadership, not less. This counterintuitive finding changes everything HR and operations leaders thought they knew about workforce data. In this video, we break down the exact framework separating companies that build trust through workforce intelligence from those that destroy it. You'll see real data, a full case study, and a 30-day implementation roadmap you can act on this week.

Embedded mode for Web Widget: Place messaging anywhere on your site | What's New

Embed the Zendesk Web Widget directly into your website layout. Embedded mode lets you place the full messaging experience—or individual components like the conversation list or chat screen—inside custom containers on any page. Create a seamless, branded support experience that fits your site’s structure, while retaining the full functionality and customization of the Web Widget. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.