Caregiving and career: Manage it better with Slack
Our director of legal shares how he used Slack (and emergency time off) to balance work, family and health.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Technical Product Management 101
Developing a product nowadays isn’t as simple as solving (or creating) a market’s need. You could identify a problem, create a product/service that solves that problem, use great marketing strategies, and still fail. While marketing, sales, customer service, engineering, human resources, and other company areas are important, the technical product management area has gained relevancy as it traverses the core departments of a company.
6 Habits Of Customer Service Oriented Companies
Positioning a business around customer service doesn’t happen overnight. It requires the right people, tools, and processes to make it a reality. But investing in building a customer service oriented culture pays off. According to Forbes, customer-centric companies are 60% more profitable than companies that don’t focus on customers.1 As the bar continues to rise, more and more companies are trying to figure out what it means to be a customer service oriented business.
Jira Align Blueprint - How to Prioritize Work
Atlassian’s Agile at Scale Solution Blueprints are manuals that connect best-of-breed scaled agile concepts to the tactical how-to details of implementing those concepts with Atlassian’s agile products. In this video we explore how to prioritize work, manage the feature backlog, and ensure organizational alignment so that teams know they are working on the most important things.
6 Questions About Productivity Managers Should Ask Themselves Daily
Are there questions managers can ask themselves daily to improve their productivity? Learn more about how to become an effective manager in this guide.
5 Factors to Consider Before Trialing a Four-Day Working Week
The past 18 months have necessitated a shift to working remotely, adjusting to more flexible hours, and mastering the Zoom mute button. As companies consider how best to approach the new normal in 2021, one idea that is making waves across the globe is the four-day working week. In our previous article, we looked at the pros and cons of the four-day week. If you’re considering a trial at your company, it’s important to be prepared beforehand to get the best out of the exercise.
Cross-functional Team Plan template | MURAL + Confluence | Atlassian
Want to spend more time getting sh*t done? The Cross-functional Team Plan template makes it easy. Run this Confluence + MURAL exercise with distributed team members anywhere in the world.
An admin's guide to managing Slack Connect
Slack Connect speeds up communication with outside organizations by giving you a secure place to collaborate alongside your trusted partners, vendors, and customers. Learn how Slack Connect works, the controls that you have available as an admin, and how Slack Connect meets your security and compliance needs.
What is Team Chat Software and How does it Work?
Team chat software is a place where you can connect and communicate with your team members in a secure and dedicated professional environment. A lot of people refer to team chat software as a business communication tool, but it is much more than just this. Team chat software is a powerful invention that helps you connect with people from across different departments, countries and even continents.
Please hold-the tech revolution that's changing customer service
Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.