Teams | Collaboration | Customer Service | Project Management

Wrangling a team of software developers is a lot like herding cats — only worse, because in this case the cats all speak a mixture of different (programming) languages. For most agencies, managing a software development team can be even more perplexing because you don’t speak any of those languages. Thankfully, with the right processes in place, anyone can build the skills they need to successfully manage a software development team. Here are nine tips to get you started.

Did you know that 57% of customer success organizations have taken the time to create a journey map? Process mapping is a critical business tool that helps organizations to visually depict their business processes, identify inefficiencies, and optimize their workflows. In this blog, we will learn what process mapping is, explore the different types of process mapping tools available, and discuss their features and benefits. Let’s dive in.

Do you ever wonder why some people seem better at solving problems or making decisions than others? It’s not just luck or talent – it’s the power of critical thinking! Critical thinking is an essential skill that helps us analyze information, identify biases, evaluate evidence, and make informed decisions. Whether you’re a student, a professional, or someone who wants to improve their critical thinking skills, this article is for you.

As an agency, you know how to provide guidance and deliver projects for your clients. But when was the last time you took a look at your own agency and planned out a strategic roadmap? Agencies spend around 7-20% of their revenue on their own marketing — but that's a pretty wide gap. How can you know what's a good ballpark investment for your agency’s marketing efforts? No matter what your budget is, you need a strategic plan to ensure your marketing investment is worth it.

PSA (Professional Services Automation) software can help streamline consulting services project management by providing integrated project management tools. Consulting services are complex operations that require efficient management to ensure success. Project management in consulting services involves planning, organizing, and coordinating resources to achieve specific objectives.

How Cisco, Reddit, YuLife, and TheSoul Publishing make room for productivity.

A task tracking tool is essential for any project, no matter how big or small. It helps you stay organized and on top of your tasks so that you can get things done more efficiently. With the right task tracking tool, you can easily track progress, allocate resources, manage risks, and collaborate with teammates. To make sure you have the best task tracking tool to suit your needs, we’ve put together a list of the top 6 task tracking tools of 2023.

Effective project management plays a critical role in determining the success or failure of an organization. In fact, according to the PWC report, 97% of respondents agreed that project management strategies are critical to business performance and organizational success, and 94% agreed that correct PM strategies enable business growth. But with the presence of various project management strategies, it can be challenging to choose the right one for your organization’s needs.