Teams | Collaboration | Customer Service | Project Management

Google Workspace Essentials Starter: What You Get, What You Don't, and What to Consider Instead

Google Workspace Essentials Starter is free, and it carries the Google brand so it's understandably the first thing many teams consider when setting up collaboration tools. Before you roll it out, though, it's worth knowing exactly what you're getting, where it hits a wall, and when it makes sense to look at something else. This article covers what's included, what's missing, and who this plan actually works for.

Best Productivity Tools: Categories, Features & Top Apps for Teams

Modern businesses don’t struggle because employees lack talent or motivation. Most productivity problems happen because teams lose time switching between apps, searching for files, following up on tasks, or managing unclear communication. As companies grow, these small inefficiencies slowly reduce team performance and delay decision-making. That’s why productivity tools have become essential for businesses in 2026.

Slack School | Connect with External Partners

Collaborating with external partners over email? Slow. Doing it in Slack? Fast. Like, really fast. Slack Connect brings your clients and vendors straight into your workspace so you can work together in real-time. In this episode, we’ll show you how to send external channel invitations, manage member permissions, and navigate your centralized external connection settings right from Slack. Class dismissed!

Smarter Workflows, No Code Required: Introducing New AI Steps in Workflow Builder

We’ve all been there. You’re in the middle of your most important work when a notification pulls you out of your flow. A project lead needs a status update. A client is asking about a ticket. Finding the information in Slack is easy – but pulling it together and drafting a clear response takes time you don’t have. At Slack, we believe that making automation workflows accessible to everyone is the key to unlocking true organisational productivity.

Air-gapped communications for national security

Our hyper-connected world is synonymous with progress. Digital transformation promises efficiently-run smart cities, improved economic performance, better healthcare outcomes and all the rest of it. Simultaneously, interconnections also create vulnerabilities; from ransomware crippling public services, to cyber attacks designed to damage critical national infrastructure, or silently extract sensitive data for years on end.

Build and automate messaging flows with Courier Journeys API

Learn how to build and trigger customer messaging workflows with the Courier Journeys API. In this walkthrough, we show how developers can use Courier Journeys to automate lifecycle messaging across channels like email, SMS, push, Slack, and more. You’ll see how to define a journey, trigger it with API calls, and coordinate messages based on user behavior and product events. Courier Journeys helps teams ship lifecycle messaging faster without hardcoding complex workflow logic.

5 Best Live Chat Software for Businesses in 2026

The year is 2026, and the digital landscape for businesses continues to evolve rapidly. Customer expectations are higher, response times are shorter, and competition is more intense than ever. In this environment, one technology has become central to how businesses communicate with customers: live chat software. What once felt like a convenience is now a core part of the customer experience. When visitors land on a website, they expect fast answers, clear guidance, and immediate assistance.

Best Chatting Apps for Personal and Business Use in 2026

When you want to talk to your friends or work with your team from another place the chatting app you use is really important. It can make things easier and more straightforward. If you pick the app it can be annoying and even cause problems with security. There are a lot of chatting apps you can choose from in 2026. You can find apps that are free and some that are really good for big companies. So it is very important to find the one that works best for you.

Employee monitoring statistics: Why Surveillance Boosts Stress but Not Productivity

By the time you finish reading this sentence, somewhere a manager has just reviewed a screenshot of an employee’s screen. Mind you, that’s not a hyperbole. That’s just a modern workplace in 2026. Employee monitoring statistics tell two very different stories depending on who’s telling them. Employers see dashboards, productivity metrics, and security systems designed to reduce risk.

Announcing the Zulip Foundation

Today marks a major transition for the Zulip open-source project and for Kandra Labs, the company behind it: I’m stepping back from full-time Zulip leadership to join Anthropic, alongside three senior team members, and we’re donating the company to a newly created, independent, nonprofit Zulip Foundation. The new structure provides stability, a renewed commitment to our values, and opportunities for charitable fundraising to support our mission.