Teams | Collaboration | Customer Service | Project Management

Learn more about the two types of Slack Canvases, and how canvas can be used for onboarding, project management, development teams, and newsletters.

🚀 Dive into the world of Service Level Agreements (SLAs) with our new YouTube Shorts series, 'SLA Reporting Essentials'! In our first episode, we break down the importance of defining clear metrics. 📊 🎥 What to Expect: Animated graphics illustrating key metrics like response times, uptime, and customer satisfaction.

What happens when you’re faced with an upset client…and it’s actually your team’s fault? Kyle Duford, President and Executive Creative Director at The Brand Leader, and author of Twice Found, joins the podcast to talk about leading with grace and learning through failure. He also discusses balance in all things — how to balance challenges, healthy vs. unhealthy failure, and transparency in the face of furious clients.

Quick walkthrough on the workstatus application. It gives you the glimpse how you can use it.

Expand the functionality of your favorite tools by embedding Miro! This detailed tutorial shows you how to seamlessly integrate Miro boards into various platforms and tools, enhancing your workflow and collaboration. Whether you’re using project management software, design tools, or educational platforms, you’ll learn how to bring the power of Miro's visual collaboration into your daily toolset.

Learn how to use Slack AI to summarize a conversation or an entire channel.

Learn how to use Slack AI to find answers across your workspace.

Learn how to use Slack AI to recap important activity and updates across your company.

Discover how Prudential utilizes Miro to foster innovation and collaboration. With remote and hybrid work environments, Miro has become essential for seamless teamwork and design processes. Agile teams at Prudential leverage Miro for PI planning, retrospectives, and other agile events, promoting transparency and collaboration. By replacing traditional in-person retrospectives with Miro's dynamic interface, Prudential enhances visibility and trust within teams. The recent integration of Jira and Miro streamlines workflows, reducing overhead time and increasing employee satisfaction.

👉 Zendesk Relate 2024 keynote highlights ⚡️ Join CEO Tom Eggemeier, Senior Vice President of Solutions and Product Marketing Lisa Kant, and Senior Vice President of Product Management Paxton Cooper as they announce the launch of autonomous AI agents, workflow automation, agent copilot, Workforce Management and Quality Assurance capabilities — all powered by Zendesk AI.