Teams | Collaboration | Customer Service | Project Management

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend, providing you with a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.

Have access to real-time analytics that gives you a birds eye view of your chat agent and chat bots performance as show what your customers are interested in most!

They are an everyday occurance, the chat troll..But how do we make sure we are not bothered by them again. Have a look and see how we do this with our Messaging and Live Chat tool.

Learn how to deploy Teramind on the Nutanix AHV platform using Prism Central. This tutorial guides you through each step to ensure a smooth and efficient setup.

Keep track of how your chat agents are handling and responding to new chats. Find excellent training opportunities and take over chats when needed.

The more detailed version of our Supervisor View.

Learn how to turn on and start taking advantage of Zendesk’s Advanced AI capabilities. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

This episode features an interview with Julia Christenson, U.S. Employee Experience Chair at Edelman. In this episode, Amanda and Julia discuss the sticky factor of employee experience, the power of employee recognition, and how to establish trust in difficult times.