Teams | Collaboration | Customer Service | Project Management

Andre Mocke, Software Engineer at Miro, is here to talk about how he creates network architecture designs using Miro diagrams. Andre shares how he uses built-in shape packs — like AWS icons — to map out an architecture solution with his team. He also runs through how to move from abstract agreements to implementation details. And then he shares a few tips on staying aligned when working on complex network architecture projects with cross-team stakeholders.

In this webinar, we reviewed the most frequent modern workplace trends including remote and hybrid workers, the most common cloud applications, who supports them, and discussed the monitoring tools in organizations.

This episode features an interview with Christina Kucek, Executive Director of Intelligent Automation at CAI. She has over 15 years of consulting experience in delivering cutting-edge implementations in Conversational AI, natural language processing, and robotics process automation. In this episode, Shawn and Christina discuss the impact of AI on employee experience: from onboarding to accelerating workflows to building in ethics.

Join industry experts, including Simpplr’s Chief People & Experience Officer Miriam Connaughton, Simpplr’s Chief Technology Officer Parag Kulkarni, and Akshay Bhushan, Partner at Tola Capital, as they dive into a insightful discussion about the use of artificial intelligence in employee applications like intranets. In this session they will: — To stay in touch and learn more about Simpplr, please like this video and subscribe to our YouTube channel.

Put AI in charge of conversation quality and get instant insight into your customer support performance to keep customers coming back. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Unreasonable clients? Make sure you’re always one step ahead of them. The data never lies, so let our reports do the talking for you…

You probably heard recently on this show, from the dozens of agency owners & leaders we spoke to at INBOUND last year, that the number one place they'd invest extra budget dollars (if they magically had them tomorrow) was in marketing their own agency. This begs 2 questions: 1) Why is this such a common answer? 2) What can you as an agency owner start doing to address this common need? (because an extra $10,000/mo isn't likely showing up in your mailbox tomorrow)

Easy access to reports and dashboards is a game changer. But if your data is siloed in different systems, replicating data can be a daunting task, let alone accurate reporting. And with manual data entry, there’s the risk of human error. Imagine if you could consolidate tools to improve automation - gaining visibility, accuracy, and efficiency within your team. In this episode we’ll hear from Tyler Caskey, a chartered accountant and founder of TheBeanCounters. You’ll learn what to look for in a new tool to centralize more of the workflow and how to introduce this change to the business.

On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.

Are you struggling to keep up with employee support demands? In this webinar, we will discuss the potential of AI co-pilots to optimize your employee experience. Join us to learn about: The latest advancements in AI for automating employee support tasks. The key advantages and disadvantages of building your AI co-pilot solution versus buying a pre-built one.