Teams | Collaboration | Customer Service | Project Management

Automatically direct incoming Support tickets to your groups based on the support email address.

On March 4th at 11:00 AM CST, the Zendesk team hosted the first weekly webinar of the Zendesk essentials series. The topic was Building your ideal Zendesk account - Part 1: Organizing your team. In this session, the team discussed the importance of planning your workflow and covered key features such as roles, groups, organizations, and user and org fields.

Experience the power of automation and efficiency with Time Champ. Watch our full presentation to see how you can transform your workforce.

In this webinar, we’re exploring how Product Managers in large organizations can enhance their teams' performance and drive meaningful change through effective research practices. Odi Paneth, Senior Product Manager at Microsoft Excel, will share valuable insights on empowering teams and improving research approaches.

by Jordan Bloor.

by Jordan Bloor.

By Jordan Bloor.

For more information please visit our site at www.invgate.com

Mironeers are saying what we’re all thinking.

Learn how to use Zendesk triggers to reset the assignee field when a customer reopens a solved ticket. Ensure efficient ticket routing. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.