Teams | Collaboration | Customer Service | Project Management

Simpplr is introducing an innovative Live EX platform feature to transition into a new era of Internal Communications. The new reality is that the world of internal communications is evolving. The effects of the COVID-19 pandemic changed the employee experience. Many workers found themselves isolated, and leaders had to learn to institute technological changes to cross those divides and provide clarity around organizational priorities and values.

Service desk outages are not the most exciting thing you want to be dealing with when handling ITSM. The service desk is one of the most central elements for smooth IT service delivery, it's the single point of contact for customers and employees, and you hope it goes without a glitch every day. But the odds are, like any other IT system, it will happen at some point. And these outages can be costly. So it’s best to be prepared for this worst-case scenario and have a plan to resolve the issue.

In a world where customer service has become increasingly important. It's more vital than ever to have a customer service management strategy in place. Using a customer service management platform makes the difference in how customers can connect to your brand. In fact, 95% of customers said that quality customer service makes them feel more connected to a company.

In project management, a great deal of time is spent switching between tabs, updating task statuses, and notifying relevant teammates. Despite taking up a significant part of one’s work hours, these repetitive tasks often feel inconsequential when assessing one’s productivity. The latest Zoho Projects updates aim to reduce project delays caused by mundane yet unavoidable tasks and help teams stay on top of their schedules.

The cloud-based service market was worth more than $270 billion in 2020. In 2022, the numbers have gone up even more. Every business now wants to migrate to the cloud, and for good reasons. Cloud-based management platforms make it easier for any business to scale. At a time when every process is digitized, not opting for a cloud management platform makes very little sense. It’s the single biggest contributing factor to the success of several small businesses.

If you are like me or like most people, you’ve probably learned to organize and manage your life through your intuition, listening to some advice, trying things, getting some things wrong and others right, until you have found a system that more or less works for you. In most countries, the current educational system doesn’t teach us how to organize ourselves correctly or what behaviors can help us manage our personal and professional lives in a truly effective way.

Employee skill development activities are an excellent way to build employees’ confidence. Confidence is vital in today’s business environment and many employers find it difficult to find employees with good interpersonal skills. Skill development activities for employees are the core of any modern workforce. It is through practice, experience, and participation that an employee will learn the skills which will impact positively on his career progression.

Scheduling is a key aspect of project management. Effective project management scheduling includes more than just setting the project due date. Rather, for effective planning, a project manager should ensure to define the task and project activities, estimate effort and duration, determine dependencies and monitor everything in real-time. OneDesk offers many options and helpful tools for scheduling and monitoring the progress of your tasks and projects.

It shouldn’t come as a big surprise that a positive customer onboarding experience ensures that your customers feel like they made the right choice by picking your product or service from the first moment they start using it. It also, eventually, helps you retain them. But what does customer onboarding mean, and what are the must-have strategies to make the process hassle-free for your prospects and customers? Read on.

Self-management is easier imagined than done; on some days, even the best of your employees might get stuck. These self-management tips will help remote workers get back into shape in no time!