Teams | Collaboration | Customer Service | Project Management

Employee experience, put simply, is what it feels like to be in an organization. The goal of those entrusted with creating an optimal employee experience is to cultivate a work environment where everyone can flourish, no matter their location. A strong employee experience leads to an optimal work environment where your employees and your organization can flourish.

Setting limits is liberating, but can also be difficult. Learn how with the help of the Atlassian Team Playbook.

Over-servicing, where agencies spend more hours on a client’s project than quoted or billed for, is one of the oldest and most challenging issues in the professional services business. It bites into profits, lowers agency margins, and is generally seen as a self-destructive business practice. But, as our recent survey of over 100 professional service agencies revealed, it is a far more complex issue than can be ascribed to only bad planning or inefficient resource utilization.

In the world of digital nomad and remote work, the need for tracking time spent on tasks and projects is becoming more important than ever. On the one hand, employers want to ensure that their employees are working within the set hours and that nothing is missed, while on the other hand, employees want to ensure that they are compensated for the accurate Time and effort put into a project.

In 2023, many schools and universities are increasingly leveraging digital communication to further the goals of effective teaching and assessment. However, many institutions are yet to implement such forward-looking changes. Their efforts are often limited by a lack of funding, outdated infrastructure, or resistance to change. Digital transformation is changing how industries and sectors work, bringing transparency, efficiency and speed to manual processes. The field of education is no different.

Let’s imagine that your business is now facing an unanticipated disruption. You haven’t expected it, are not prepared, and, on top of that, don’t know what to do. This is exactly why having a contingency plan in place is essential. A contingency plan outlines the steps you need to take to ensure continuity and minimize disruption when an unplanned event occurs.

Investing in your workforce can be one of the most significant drivers of business success. However, many companies overlook the importance of employee development and fail to realize its potential impact on the bottom line. According to a study by the Society for Human Resource Management, 75% of employees cite a lack of career advancement opportunities as a reason for leaving their current job.

Account-based marketing (ABM) may not exactly be the Wild West, but it’s not old school either. Recently, The State of ABM Report showed that only 17% of companies that have implemented an account-based strategy have it fully embedded in their marketing plan. This stat means more people than not could still benefit from an agency to help them get their feet wet with ABM. And that news smells like a big opportunity.

To keep our finger on the pulse of what makes the professional services industry tick, we recently interviewed over 100 agencies for our 2023 Clockwork report – The Agency Operations Survey. The survey, which was conducted in partnership with Agency Hackers, aims to collect detailed insights into the processes that drive agencies, their best practices, and how they run their operations. We asked questions on agency structure, client management, and internal processes.