Teams | Collaboration | Customer Service | Project Management

Developing a strategy for change management for remote work.

Are you looking for a way to gain a clearer picture of your users and use that insight to improve your communication strategies? We've got some great news for you! Today, we're thrilled to announce an integration between Courier and Rudderstack, a customer data platform (CDP) that allows businesses to collect, process, and route customer event data across product, marketing, and analytics tools for better decision-making.

Agencies are responsible for helping their customers move the needle. If there are paltry results, then the agency probably won’t have those clients for long. No pressure, right? Fortunately, agencies that proactively plan their strategy and hone their focus can achieve results that make their clients jump for joy. Helping clients fill their pipelines, convert high-quality leads, and get new business takes a powerful account-based marketing (ABM) strategy.

Project scheduling can be compared to creating a roadmap for a long road trip. Just as you would plan your route and schedule your stops along the way, a project manager must carefully plan the various tasks and milestones that make up a project timeline. To ensure effective project scheduling, a project manager must: Ultimately, the success of the project will depend on careful planning, effective communication, and the ability to adapt to unforeseen challenges along the way.

When Hannah Bolte joined Lozier Corporation as Director of Marketing and Communications, one of her goals involved keeping employees connected. This was hard because they used a printed newsletter that HR sent out every three months. Learn how this mode shifted from a manual process to a mobile app, along with challenges and tips learned along the way, in our latest Cohesion Podcast!

The days of the old-school proprietary software are gone! Open-source is the new kid in town. And it's taking the business world by storm — including enterprise businesses. Businesses of all sizes are increasingly adopting open-source enterprise software as the digital landscape continues to evolve. Traditionally, we've seen open-source projects being adopted by smaller companies with limited budget or niche software needs.

For business owners, it is crucial to monitor employee hours and accurately assess the efficacy and productivity of the business.

Employee experience strategy is designing and implementing an integrated set of activities, initiatives, and programs that collectively create a positive and productive work environment. Gartner has identified that the employee experience (EX) is about more than just the technology used to enable work - it is about all the interactions employees have throughout their day-to-day work and how their contexts influence these interactions.

Businesses trust their marketing agencies to help them find, engage with, persuade, and close the accounts they need to maintain success and sustainability. Instead of the “spaghetti against the wall” approach of gathering as many prospects as possible then narrowing in on the highest-quality ones, it makes sense to proactively target a client's ideal customer and create a personalized marketing strategy. This idea is the premise for account-based marketing (ABM).

Customer experience is more important now than ever before. Today, a staggering 80 per cent of customers consider their experience with a company to be as important as its products. While 60 per cent of customers in the UK expect the customer experience to be connected. And to further complicate matters, we live in an omnichannel world where the average consumer will use as many as 10 channels to communicate with a company.