Teams | Collaboration | Customer Service | Project Management

Is your team being productive or just busy? You might see tasks completed, hours logged, and meetings held. But are those things leading to real results? It’s tough to tell, especially when you’re managing a mix of remote, hybrid, and in-office workers. One employee looks active online all day, while another is quiet but always hits deadlines. This makes it harder to know who’s genuinely productive.

At first glance, the multitude of payroll software choices can seem overwhelming. With the variety of platforms available today, each offering different capabilities, interfaces, and pricing models, making a well-informed decision requires a deep dive into the available options. Luckily, many providers offer free trial periods, enabling prospective users to try out features before committing.

Operations managers in agencies have a lot on their plates—making sure projects run well, teams stay on task, and money is being spent wisely. But without the right numbers, it’s hard to tell how things are really going. Below are the most important things to track to keep your agency running smoothly, along with tips from experienced leaders on what really makes a difference.

Keeping track of your team’s hours or your own freelance work takes up a lot of time. Nevertheless, time tracking is required to analyze your work progress and approximate your productivity. Luckily, Google Sheets provides a user-friendly, customizable solution to simplify this important business task.

Provider onboarding software automates the process of adding new healthcare providers to a network, replacing manual tasks with digital workflows. This technology helps reduce administrative burdens, speeds up credential verification, and ensures regulatory compliance. Consider a large healthcare network struggling to manage its provider onboarding process. The HR team spends excessive time on manual paperwork, credential verification, and coordinating system access across departments.

Time card apps help employees track their time accurately and easily. They’re more efficient than paper time cards — which are hard to centralize, edit, and keep accurate records on — and can be simpler for small businesses to use than feature-heavy HR tools. If you’re ready to upgrade how you track employee time, we’re here to help.

For businesses, running a sustainable operation, productivity, and employee well-being can be challenging. A rotational and well-maintained shift is crucial for sustainable and profitable business operations, especially in the healthcare, industrial, and manufacturing sectors. Workers often struggle with long 12-hour shifts, stress, and little time to rest, which cause fatigue and work-life imbalance.

Gen Z is redefining work expectations, challenging traditional norms, and driving innovation. Learn how businesses can adapt, engage, and thrive with this new generation.

Explore why biometric tracking may not be the answer and discover smarter, privacy-first ways to improve productivity and security with workforce monitoring software.

Zendesk recently launched its brand-new Dashboard Builder, and there’s plenty to get excited about. To help you get the most out of it, we asked Zendesk Expert Jude Kriwald to break it all down. In this post, he covers what’s changed, what’s improved, where there might be challenges, and how to successfully migrate your existing dashboards. Zendesk recently launched a new Dashboard Builder in Explore.