Teams | Collaboration | Customer Service | Project Management

By Grant Stanis, CEO of TeamSupport As a new CEO, your first 90 days are a whirlwind of meetings, data, and competing perspectives. You need to quickly cut through the noise to understand your customers, product, and team. While CRM reports and strategy decks are valuable, your ultimate source of truth is found in a place with no agenda: the support ticket queue. Support tickets are the unfiltered voice of your customer base.

This guide shows how to track remote employees in a way that promotes autonomy and accountability instead of control.

This blog shows how to identify hidden workload gaps in distributed teams and rebalance before deadlines or morale suffer.

Open source is becoming central to Europe’s digital strategy as organizations look for alternatives that respect privacy and sovereignty. XWiki and CryptPad are not new names in the European tech space. Both are open source platforms with roots going back over 20 years. Headquartered in Paris, the company behind them has grown from community-driven projects into widely used tools across industries and governments.

By 2025, over 70% professionals will work remotely at least part-time, and most of them use digital collaboration tools and communication platforms to navigate their work every day. However, managing a remote or hybrid workforce has gotten more challenging, thanks to rising cyber threats and the promise and perils of quantum computing and AI, and future-proofing your team’s messaging strategy and ecosystem.

“Bueller? … Bueller?” If you’ve ever felt like that monotone teacher from Ferris Bueller’s Day Off, calling roll and wondering who actually showed up to work, you know the pain of keeping track of attendance the old-fashioned way. Paper forms, spreadsheets, and text chains only go so far. And those outdated methods usually leave managers scrambling and payroll teams fixing mistakes after the fact. Attendance tracking software fixes that.

Monthly insights into human-AI collaboration – and how to make it work for your teams.

Do you often find yourself checking in on your tech team time and again, worried they might not be working at their best? Superficially, it seems like an efficient way to keep employees productive and aligned with their core operations. Conversely, it does more harm than good: But what if you could keep projects on track without constantly hovering? What if your team felt trusted while you still had full visibility of what’s happening?

Budget season is just around the corner, which means IT leaders are about to take a long, hard look at their vendors and wonder whether they really need all those tools. In fact, according to the latest research, 82% of enterprises are actively pursuing supplier reduction to cut overlaps and simplify management. But will they be successful? If it seems like an obvious question, the answer is far from simple. For one thing, definitions of success vary.

Over the past couple of years, the way legal professionals manage their day-to-day activities has changed because of law practice management software solutions. Such tools help in the smooth flow of operations, make client communication better, and ultimately boost productivity. A legal practitioner can manage their practice effectively with a clear understanding of these systems' key functionality.