Teams | Collaboration | Customer Service | Project Management

By Grant Stanis, CEO of TeamSupport Most CEOs still think of customer support as the team you call when something breaks. They measure success in tickets closed and response times. But in B2B, that’s an outdated—and expensive—way to operate. If your support team isn’t part of your retention strategy, you’re burning money and losing customers you already worked hard to win.

About 70% of major change efforts fail to achieve their intended goals, and the cause comes down to people-related challenges. Our lived experience intuitively reinforces this. It’s most often not what we’re trying to implement — the new system, new program, or merger — but how we’re going about it. So let’s remember this as we tackle AI-enabled transformations and prepare our workforces for AI adoption, reskilling, and disruption.

Job openings are on the rise for workers with AI know-how, despite decreased overall hiring in tech.

Consistency is one of the most underrated drivers of business success. Even with modern planning tools, many teams still struggle to follow schedules accurately. Schedule adherence measures how well employees stick to planned work hours, a crucial indicator of discipline, accountability, and overall efficiency. Whether managing a call center, retail operation, or remote team, improving adherence boosts productivity, customer satisfaction, and profits.

Almost every IT leader I talk to is chasing AI. And they should be — Miro’s own survey of 8,000 people across six global markets shows that 63% of employees are already using it. But here’s the problem: Most companies risk watching their AI productivity gains vanish when they bolt AI onto systems already buckling under too many tools. This is a clear fork-in-the-road moment.

A work from home policy is an essential remote workforce management tool. In this article, you will learn how to make a work-from-home policy for your employees. To get you started, this free work from home policy template is ready to be downloaded and tailored to your company’s needs.

Just getting started with remote workforce management in your company? This guide from the CurrentWare team will provide you with the insights you need to manage a distributed or remote team.

Government teams carry out work the public relies on every day: work that builds safer communities, strengthens infrastructure, and delivers critical services. This work demands coordination across agencies and partners, often under intense scrutiny and with limited resources. Outdated systems make that harder. Spreadsheets and email threads bury important updates, and legacy tools slow teams down when urgency is highest.

These days, applicant tracking systems are a part of every organization. In today’s fast-paced, technology-oriented, and data-driven work world, you can’t help but minimize human intervention. Even during the employee onboarding process. However, that doesn’t mean that the software is stealing the job of your HR managers and department. It’s only simplifying their tasks by lifting an otherwise heavy burden off their shoulders. So, what are we talking about here?

There are hundreds of time clock apps on the market, but not every option is right for every team. Some are designed for freelancers or students, and some are built for businesses looking to track their employees’ time. Some cater to different types of work (remote, field services, in-person), and some cater to specific industries (construction, healthcare, legal services, etc.). Given all of the differences, there is no one specific “best” clock in and out app for everyone.