Teams | Collaboration | Customer Service | Project Management

Picture the scene: You’ve returned from a wonderful holiday break, invigorated to tackle ambitious projects, and then it hits you. Maybe it’s pinned to your Jira board, or taking up a tab in Confluence. It’s that one project that won’t go away. Its status hasn’t updated in three weeks. The Slack channel for the project is silent.

The new year always comes with big plans. Q1 goals. Project kick-offs. Strategy sessions that make anything feel possible. But turning all that energy into momentum? That takes all hands on deck. You’ve got to get everyone on the same page and actually involved in the conversation. Our January updates are built for exactly that.

Discover the different types of supplemental pay, then learn how to calculate them and why documentation matters in this expert guide.

Is Homebase a good option for your business? Find out in this honest review, written by a seasoned manager of shift-based and distributed teams.

Starting today, teams can check on their Asana portfolios, generate and preview new projects, and create tasks directly in Claude, Anthropic’s AI offering. This connection is especially meaningful for teams already using Claude to think through work.

The January 2026 release of OneDesk is now live. Here are some of the great new features and enhancements introduced this release.

People's decisions are no longer driven by instinct alone. As organizations grow more complex and distributed, you need reliable data to understand what’s happening inside your workforce and why. People analytics, also known as workforce analytics or HR analytics, bridges this gap by turning everyday HR data into meaningful insights that improve performance, productivity, and decision-making.

Learn how to turn your newfound free time into opportunities for growth, connection, and innovation.

Choosing the best AI chatbots for customer service in 2026 comes down to one thing: how well they blend knowledge-grounded answers with seamless help desk and CRM workflows. According to Gartner, in 2025, 80% of companies were already using — or planning to use — chatbots in their customer service strategy. The AI chatbot market in 2026 favors platforms that deflect routine questions, route complex issues to the right agent, and learn from every interaction to lift CSAT and reduce costs.

What if every customer could feel truly seen in AI customer support—not just recognized by a ticket number or automated reply, but understood in context, intent, and history? For many businesses, this question sits at the heart of modern customer experience. AI customer support has evolved far beyond basic chatbots and canned responses. Today, it represents an opportunity to combine intelligence, speed, and personalization in ways that were previously impossible at scale.