Teams | Collaboration | Customer Service | Project Management

What process discovery is, the three methods used to do it, how it differs from process mining, and which approach fits the systems you actually have.

We’re delighted to announce that we’re now working with Arawa to support France's “fédération Matrix des collectivités.” Arawa has just started working with Adullact, the non-profit coordinating the usage of open source software within local authorities, and Déclic, the federation of OPSN (Public Digital Service Operators), to deliver and support its “Matrix pour les collectivités” project.

Improving intranet adoption starts with identifying why employees ignore it. To succeed, secure visible executive support, define clear metrics, and prove the intranet’s value to your teams. Then, optimize navigation and search, integrate the platform into daily workflows, and empower managers to lead the way. When the intranet becomes the fastest, most trusted source of truth, engagement will follow.

A new hire's onboarding request looks like one ticket, but it's rarely one job. IT needs to provision a laptop and set up accounts, facilities needs to prepare a desk and badge, and the hiring manager's team needs to grant access to specific tools. If the ticket stays as a single item assigned to one agent, someone ends up chasing three teams over email or Slack just to know if the laptop is ready before the start date. This is where a ticket and a piece of work stop being the same thing.

How much of healthcare can we really afford to digitize? That’s the question worth sitting with before any list of trends. Healthcare is not just another industry waiting to be made more efficient – it’s deeply human-sensitive. Great quality care depends not only on knowledge, technology, and professional expertise, but on things that are much harder to measure or automate: human connection, trust, attention, judgment, and the sense that someone is actually there when it matters.

Building a digital marketplace is one of the most technically and organisationally complex projects a startup or product team can take on. Unlike a standard web application, a marketplace involves at least two user sides buyers and sellers each with distinct workflows, permissions, and expectations. Add a remote team into the mix, and the coordination challenge grows significantly.

The employee experience platform market is more competitive than ever, with numerous solutions claiming to transform your digital workplace. But which platform actually delivers comprehensive capabilities, and how do you choose the right one for your organization?

Performance management has been broken in most organizations for a long time. It was designed for offices, where managers could track progress through proximity and ambient visibility. Remote work removed the ambient visibility. AI is now removing the need for most traditional performance proxies.

As distributed and hybrid work become the default operating model in 2026, a new productivity dilemma is emerging for organizations: How can organizations measure remote employee productivity without setting up a system that causes exactly the opposite- a loss of focus, engagement and sustainable performance? Productivity monitoring tools have long relied on visible activity.

Most communication problems stay hidden while the right people are still around. A project manager knows where the final contract lives. A contractor remembers which client group is still active. Someone on the sales team knows why a supplier was moved to a different thread. None of it feels fragile, because the people carrying the context are still one message away.