Today’s average call center interaction doesn’t look how it used to. We expect today’s call center employees to be highly tech-savvy and ready to handle customer issues via phone, email, and live chat. We also require them to have access to sensitive data, which they’ll often pull up on their screens during a call so they can quickly resolve any problems or inquiries.

Have you ever heard the saying, “Happy employees equal happy customers”? That’s what employee experience is all about! It’s ensuring your employees feel good about coming to work and doing their job. When your employees are happy, they do a better job, and that helps your business be more successful. In this article, we’ll talk about how you can make your workplace great for your employees, so everyone can be happy and do their best work.

In the era of advanced technology, managers & owners want to get rid of manually chasing & checking employees’ progress on work. And why shouldn’t they? After all, not one, but multiple options are available for monitoring employees’ progress on work. Managerial hierarchy generally looks for employee computer monitoring software. Though options are so many around, but which one to choose is a task. On that note, let’s make this task easier for you.

Explore the dynamics of insider threats, uncovering the motivations and behaviors behind them. Learn how Insightful's PC monitoring screen tools enhance detection and response strategies, empowering organizations to protect their sensitive data effectively.

Recent data from Hays Plc, a prominent recruitment firm, reveals a significant shift in the work patterns of London-based companies, indicating an increasing trend towards fully remote roles. This change is driven by a combination of high living costs in the capital and the attractiveness of London salaries without the associated commute.

It’s important to deal with bad behavior in a good way to keep the workplace happy and useful. If you ignore or deal with these issues incorrectly, they could hurt the team by making them sad or losing key players. This article discusses realistic ways to deal with underperforming employees in a way that encourages growth and longevity, keeping the workforce strong and motivated.

Service management implementation plays a crucial role in achieving ITSM success. Organizations worldwide face the challenge of delivering high-quality services efficiently and effectively. That’s where service management implementation comes in. By implementing robust ITSM processes, you pave the way for streamlined operations, improved service delivery, and enhanced customer satisfaction.

Prioritizing core relationships among employees, managers, co-workers, and the organization fosters engagement, productivity, and shared success.

If you’re a software engineer who uses Miro, you might know that Miro is a great tool for retrospectives, sprint planning, and other software development practices. But did you know you can also use Miro to build UML diagrams? In this post, we’ll share several ready-made UML diagramming templates that will inspire, save you time, and help you build the next big thing.

What are three words that come to mind when you hear the word “innovation?” That’s exactly what we asked a dozen enterprise product leaders when conducting interviews with them earlier this year. Their answers — which included words like complexity, consumer, transformation, and fun — show just how unique and varied perspectives on innovation can be.