Teams | Collaboration | Customer Service | Project Management

Frontline employees are the nuts and bolts that hold your business together. When they’re all in the right place and thoughtfully aligned, they create a stable foundation. But if they’re not aligned, the structure starts to wobble.

Every agile team has lived through this moment: the sprint board looks perfectly on track, every card is moving left to right, and then two days before the deadline, half the team is scrambling and the sprint goal quietly gets downgraded to "we'll finish it next sprint." If that sounds familiar, the problem usually isn't your team's effort — it's a gap in how sprints are planned, tracked, and understood in the first place.

Attrition isn’t slowing down — it’s accelerating. Half of hiring managers now expect turnover to increase in 2026, up from 39% in 2024 and 33% in 2023, and that number climbs to 64% among large companies with 500 or more employees. The cost side of the equation has gotten worse too: the average cost of replacing an employee has jumped from $36,723 to $45,236 in a single year, an increase of nearly $10,000 per departure.

NIS2 has moved from a directive text to a daily operational reality for thousands of organizations across the EU, and Wire's new State of Secure Collaboration 2026 report shows how far everyday collaboration habits have to travel to catch up with that reality. We surveyed 208 IT, security, and compliance leaders across France, Germany, and the UK about how they collaborate, what they consider sensitive, and how prepared they feel for the regulation.

The best time tracking software for teams automates work-hour tracking, improves productivity, simplifies project management, and provides accurate reports for smarter business decisions.

Search is the invisible first draft of every project — the step before the step. Across three months and 5.76 million searches, Simpplr data shows how well organizations are helping people find what they need and where they still fall short.

Choosing the right team communication tool has become more important than ever as businesses rely on seamless collaboration across remote, hybrid, and in-office teams. Organizations traditionally evaluated communication platforms by searching Google, reading product comparisons, and requesting demos. However, the way buyers discover and compare software is rapidly evolving with the rise of AI-powered search.

We've added a batch of new columns to custom reports and the profitability report, so you can see revenue, cost targets and effective rates without exporting data or building formulas yourself. If you run delivery or finance for a services team, these are the numbers you check most, now sitting right where you report. This is part of our ongoing work on financial reporting. Less digging, more answers you can trust.

Alicia Calderon is Design Strategy Lead at Miyagami, a software agency in Amsterdam, where she oversees discovery and design for client projects. In collaboration with their Sales, PM, Design and Delivery teams, she built a Miro template that turns raw discovery sessions into a scoped PRD and product diagram, keeping one source of truth across an AI-heavy product development lifecycle workflow. Here’s how it works, and a template you can clone.

Reframe Expert Round-ups bring together some of the leading voices reshaping agency and consulting in the age of AI. Each month we tackle one of the industry’s most charged questions and ask our guest experts to give their honest, unfiltered takes. We aren’t here to give you identical, PR-polished, best practice answers. We’re here to help you navigate the messy middle – including the good, the bad and the ugly. The billable hour model has been under pressure for a long time.