Teams | Collaboration | Customer Service | Project Management

AI for B2B support is revolutionizing how customer success and support teams operate. While B2C customer service has dominated AI headlines, B2B customer support presents unique challenges and opportunities that require specialized approaches. Artificial intelligence for B2B support teams must handle complex, multi-stakeholder relationships, longer sales cycles, and technical product support—making the strategic implementation of AI in B2B customer service more critical than ever.

I’ve tested more productivity tools than I can count, and trust me, not all of them live up to the hype. Some made me feel like I needed a PhD just to set up a project, while others were basically to-do lists wearing a fancy hat. But when you land on the right one, it’s like trading in a messy junk drawer for a perfectly labeled toolbox.

Tired of feeling disorganized, overwhelmed, and confused when it comes to your daily tasks and responsibilities? Then it’s time to streamline your workflow with a productivity planner. Whether you work for a remote company, in an in-person role, or for yourself, you need a solid system in place to stay on track. If you’re ready to beat overwhelm and get organized once and for all, stick around.

The cost of insider risk has reached an annual average of $17.4 M. It is quietly draining millions from organizations worldwide. Companies face operational hindrances, damage their reputations, and incur severe regulatory penalties. So, how do you detect insider threats? Here, we’ll break down everything about insider threat detection, show you why it fails, and provide suggestions for efficient detection.

Cyber threats are getting smarter and harder to spot. Hackers don’t always break in with loud and obvious attacks. Sometimes, they sneak in quietly. Sometimes, threats don't come from outside. Your company personnel can cause severe damage to your organization. So, how do you deal with this problem? That’s where User and Entity Behavior Analytics (UEBA) comes in. Where traditional security tools rely on fixed rules or known attack patterns, it evolves with system and user behavior patterns.

Contractor oversight gaps drain millions in wasted spend. This article shows how Insightful helps organizations gain proof of work, protect compliance, and cut hidden costs.

Remote teams rely on chat and calendars, but those signals don’t prove progress. Learn how Insightful adds the missing data layer.

Over the years, we’ve been on an incredible journey at Rocket.Chat—working to make communication more interoperable, secure, and sovereign. Today, we’re excited to share three big updates on this journey: the alpha release of native federation, our continued support for Matrix.org, and what you can expect from us at the Matrix Conference 2025.

Keeping track of all my marketing campaigns used to feel impossible. Between blog posts, social media, and client approvals, I was constantly struggling to remember what was due and when. Testing out different marketing planning tools changed all that. From day one, I had a clear view of every project, could assign tasks in seconds, and actually enjoyed planning instead of stressing about missed deadlines and missing assets.

Organizations are pouring millions into AI initiatives while missing fundamental questions about business value. The pressure to “do something with AI” has created a dangerous blind spot: confusing activity with progress. Having an AI strategy isn’t the same as having a strategy that works.