Developing a product nowadays isn’t as simple as solving (or creating) a market’s need. You could identify a problem, create a product/service that solves that problem, use great marketing strategies, and still fail. While marketing, sales, customer service, engineering, human resources, and other company areas are important, the technical product management area has gained relevancy as it traverses the core departments of a company.
Positioning a business around customer service doesn’t happen overnight. It requires the right people, tools, and processes to make it a reality. But investing in building a customer service oriented culture pays off. According to Forbes, customer-centric companies are 60% more profitable than companies that don’t focus on customers.1 As the bar continues to rise, more and more companies are trying to figure out what it means to be a customer service oriented business.
Are there questions managers can ask themselves daily to improve their productivity? Learn more about how to become an effective manager in this guide.
The past 18 months have necessitated a shift to working remotely, adjusting to more flexible hours, and mastering the Zoom mute button. As companies consider how best to approach the new normal in 2021, one idea that is making waves across the globe is the four-day working week. In our previous article, we looked at the pros and cons of the four-day week. If you’re considering a trial at your company, it’s important to be prepared beforehand to get the best out of the exercise.
Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.
Workpuls COO Ryan Fyfe recently took to the air on The SaaS Podcast to talk about Workpuls’ growth and future plans.
Are your team members working too hard? Is this causing a decline in overall productivity? Learn more about toxic productivity and how it can be avoided.
Any successful business must begin with a clear understanding and strategic roadmap of its internal strengths, customers, competitive environment, and vision for evolving to compete in the future. Money is also vital to start, operate, and develop a firm. You will have an effective tool for attracting investors if you put forth the effort to create a comprehensive business plan that clearly states where you are, how you got there, and how you plan to proceed.
Whether you want to track the billable hours spent on a project or analyze your team’s productivity, recording employee hours can be incredibly useful. However, using traditional time tracking methods like punch clocks and paper forms can be tedious and prone to human error. Instead, you can use automated timesheets to simplify the time tracking process and boost productivity.
