Troop Messenger - How to Reset Your Password?
Forgot your password? Worry not. Troop Messenger lets you allow to reset your password with simple steps in this video
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The latest News and Information on Collaboration, tools and related technologies.
Refresh 18 - Girish Mathrubootham's Keynote
Girish Mathrubootham, CEO, Freshworks talks about the future of customer engagement, the AI wave in the SaaS world, and Freddy - Freshworks’ new omnibot, while presenting his keynote address at Refresh ‘18, Freshworks’ first user conference held in New York.
Wire - The most secure collaboration platform.
Wire’s vision is to shield people’s digital privacy. We’ve done this for 1:1 and group conversations by building the most feature rich, cross-device and secure messaging platform. Today, we’re announcing the launch of our end-to-end encrypted bot API to make the same secure platform available for developers.
RealtimeBoard Templates
No matter what your team needs to work better together from Design Thinking exercises, Agile rituals, frameworks for problem-solving and decision-making to Atlassian Team Plays - we've got you covered.
Zulip 1.9.1 bug fix release
We released Zulip Server 1.9.1 today. This is a bug fix release, containing a few dozen cherry-picked changes since 1.9.0.
4 Traits of the Best Customer Service Employees
It usually requires a special kind of person to succeed in customer service. These individuals are in constant contact with customers, which makes them symbols of how a business performs. Good customer service employees are eager to help; bad ones are eager for the day to be over.
Irene Au on facilitating companies' growth with good design
Great design is no longer just about how a product looks and feels, but how a company understands and listens to its customers, how it hires and organizes its teams, and how it anticipates and accounts for change. No one is more aware of this than Irene Au, Design Partner at Khosla Ventures.
The integration constellation
Look to the skies, or just our Apps Marketplace, to learn about all the great new integrations.
How to Align Your Marketing Activities With Your Customer Support During the Holiday Season
This year alone, it’s predicted that holiday retail sales will top $1.10 trillion. It’s a pivotal time for companies: bright and jolly marketing campaigns go out in a flurry and sales teams put on the pressure to get their numbers to an all-time high. But, while the increase in marketing efforts inevitably leads to more customers, it also means customer support teams find themselves spread thin.
5 Reasons Why SaaS Companies Cannot Ignore AI
2018 has been the year of artificial intelligence (AI). What was until recently just an emerging trend, has now established itself to the extent that it is already hard to imagine a work life without AI-driven applications. Chatbots—one of the more popular applications of AI —have become ubiquitous, and every SaaS company has jumped on to the AI and machine learning (ML) bandwagon.