Teams | Collaboration | Customer Service | Project Management

Freshbooks is a cloud-based software that provides accounting services to its users. The application is geared towards small businesses and self-employed professionals, enabling them to track their financials by logging on to their accounts. At its core, Freshbooks is a straightforward application that eliminates paperwork by automating tasks like invoicing, organizing expenses and client follow-ups.

Lots of companies say they’re customer focused. But are they really? The fact is, most companies think more about profits than how they treat their customers. That makes sense on the surface–after all, any business needs to be profitable to stay afloat. But in the long run, it’s much healthier for the bottom line to put customer needs in focus. A single angry customer can create a social media firestorm with a complaint.

Apps from Donut, Drift, Halp, Simple Poll and Zapier have seen home run upgrades, courtesy of their new home tab in Slack

Mortgage like other financial services involves meticulous bookkeeping and outreach. Mortgage CRM tools and Automated Mortgage Marketing and Management tools are disrupting the mortgage market. The accelerated rise in automation and digitization in the mortgage process has already become the norm for the progressive real estate and loan professionals operating in the mortgage market.

Why is it essential to meet the demands of Gen Z employees who are the latest entrants in the workplace? By 2020, an estimated 50 percent of the world’s workforce will be millennials, which means that by now, most organizations are already seeing an influx of Gen Z workers. The new generation of office-goers co-exist with several generations of co-workers, but the difference between older and new generations are in their priorities, complexities, and challenges.

Information Technology Pulling together data-informed presentations was costing our sales team time. Enter the Midas Touch app, which delivers them in Slack in minutes

When you’re a part of a customer-facing team, it is easy to feel bogged down by the sheer volume of customer queries or complaints you need to resolve. C-level executives who head customer experience and customer service functions feel similar heat too, when customer ratings drop. On such days, you might have needed that extra bit of motivation to really drive you… and that’s completely normal! A shot of espresso could work one day, a pizza can do the trick on another.

At the pace that technology continues to change, it’s clear that the coming decade will continue to bring technological advances that evolve not only how we work, but the very nature of work itself.

Product managers: ever feel like there’s a disconnect between you and your remote developers? If you find that you’re struggling to work together effectively, it may be because your developers aren’t telling you what you really need to know about your shared and individual workflows. I chatted with some remote developers in the Arc.dev remote community to find out what the top barriers to successful collaboration are – and what product managers can do to overcome them.

For SaaS businesses, no metric matters more than monthly recurring revenue (MRR). That’s because they rely on recurring revenue to run their business. MRR is how they track whether that revenue is growing, plateauing, or declining. And following that trend, they can predict future sales revenue and adjust their budget as needed. Read on to learn how MRR is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets for their business.