Teams | Collaboration | Customer Service | Project Management

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. Be it company-wide staff meeting or leadership calls, video has become an important part of how we work. So, how can businesses make the most of video technology to improve their customer support and operations? Here are four ways.

Meetings are ubiquitous across companies of all shapes and sizes, and it takes a conscious effort to ensure they’re actionable and productive, rather than a laundry list of status updates. As teams around the world have transitioned to fully remote-work, many have had to completely rethink their meeting practices, including everything from content to cadence.

As a field service provider, it is routine to receive calls for help from remote places. At Freshdesk, we see our customers responding to field service requests daily and delivering solutions in person when helpdesk agents can’t do the same remotely.

Mattermost shipped with Spanish in version 2.0 on February 16, 2016. The effort was largely completed by our first translations contributor, Elias Nahum. The very next month, Mattermost shipped with Brazilian Portuguese, soon followed by French, Japanese, and more. Today, Mattermost ships in 16 languages, and 26 other languages are in progress. In total, hundreds of contributors have translated more than 700,000 words. 700,000 words. Wow! I am amazed by what our localization community has achieved.

Chances are, you have found yourself on this blog because you’re a Business Owner, a CIO, or an IT Manager, who’s looking toward digital transformation to stay relevant with changing times. Can’t blame you though. According to this survey, market pressures are the leading drivers of digital transformation as most efforts are spurred by growth opportunities (51%) and increased competitive pressure (41%).

Apps from Doodle, Cisco Webex, Freshdesk and more now include shortcuts—built-in actions for using your favorite tools right in Slack

Whether you’re running a professional workshop, holding an impromptu brainstorming session, or transitioning your Agile ceremonies online, managing and facilitating online sessions can be challenging. From introducing new technology to keeping everyone on track, there is a lot to consider. Over the last weeks and months we’ve seen a growing need for solutions that enable online, collaborative sessions.

As the world recently transitioned to remote work, at Asana, we have been curious about the impact on people navigating the realities of working from home. In a time when clarity, empathy, and human connection are imperative, it’s important to understand how new worldwide macro trends affect people on a personal level. To do so, we conducted a survey to evaluate the behaviors and attitudes of 5,140 full-time employees currently working from home.

As businesses respond and adapt to life after the COVID-19 pandemic, it’s more important than ever that organizations get their internal communications right. To do that, senior leaders should focus on the audience of their change management communication: their employees. Read on to find out how a focus on effective communication and employee engagement can help you carry out an organizational change for your business.