Teams | Collaboration | Customer Service | Project Management

You have the perfect product and competitive pricing to carve a special place for your brand in the market. The reactions and verdict from customers and critics are in, and your product is an instant favorite. However, no matter how pathbreaking the product or service is, your company’s customer perception is only as good as the support you offer. So what’s the best way to increase the likelihood of your customers staying with your company? It’s all about your customer service plan.

Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer needs is the key to providing better customer service and growing your business. In this blog, we cover the A-Z of customer needs to help you create a product or service that is in line with everything that your customers need. Table of contents (click on a link to directly read the section of your interest)

On February 2nd and 3rd, Shy Ruparel joined me for another Courier and Contentful crossover stream. This time, we decided to play around with an IoT E-ink display and use it to show the latest posts from Contentful and send notifications using Courier. During Tuesday's Contentful Live we started working with the newly released Adafruit MagTag. The MagTag is a 2.9" grayscale E-Ink display that can show data on its screen even when power is removed.

Since the dawn of time—when humans were still living in caves—we’ve been solving life’s problems through innovation. Back then, we invented fire and hunting spears. Today, we create things like portable toasters and wireless headphone translators to meet our needs. As a product designer, I’ve learned that great design comes down to one important thing: listening. I practice the principles of design thinking to solve problems in a human-centric way.

Subtasks are an item in OneDesk that represents the break-down of complicated tasks into smaller ones. They act similar to any other item and have the same functionality. When you create a subtask, you are creating a regular item. This means that you can unlink it, delete it, assign it separately, move it to another project, or update its status.

Looking for remote working software for your team? Remote working has become as common as working in an office. And the availability of various software has made it even more feasible for an entire team to work remotely in perfect harmony. But how do you choose the best software for your remote company? In this article, we’ll cover all the basics of remote working software. We’ll also list down the seven best software, along with their key features, pricing, and user ratings.