Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Don't let ideas die post-retro: 5 ways to make retrospectives more actionable

The retrospective is a familiar end-of-cycle exercise for product development teams who follow Agile methodology. Done right, it can be a highly impactful process with the potential to improve how teams collaborate, function, and innovate. But all too often, teams skip this critical step of reflection in favor of moving on to the next “big” thing.

Passively track keywords in Mattermost

Tracking keywords enables users to stay on top of relevant topics, discussions, and text from incoming webhooks happening across teams and different channels. However, some keywords do not warrant a high-signal “heads up” in the form of triggering a notification sound every time a keyword is mentioned. Starting with Mattermost v9.2 Professional and Enterprise Edition, users can declare keywords and phrases to passively track.

Project scope management: Plan, template, and guide

A scope management plan outlines the processes involved in executing your project and serves as a guideline to keep the project within specific limits. In this article, we’ll explain what a scope management plan is and how it can assist you in the planning phase. With effective scope management, you can set you and your team up for success. Managing the scope of a project is like driving a car. If you don’t keep your eyes in front of you, the car veers off the road.

Here's why campaign management is broken-and how to fix it.

We all know what good marketing looks like. From Nike’s “Just Do It” campaign to Barbie’s 2023 revival, it’s clear when brands make a lasting impression. But what we don’t see is all the chaos behind the scenes. Delays, budget overages, and late nights can pile up before campaigns cross the finish line—cutting into your company’s revenue gains.

Revolutionize the employee experience with an AI-powered EX platform (ebook)

It’s time to embrace the power of responsible artificial intelligence (AI) to dramatically improve the employee experience (EX). And we’re going to show you how a modern intranet with purpose-built AI capabilities across the platform is the path forward.

How AI will transform employee and client experiences in wealth management?

Although topics such as inflation, market volatility, and interest rate mayhem are top of mind for most wealth managers, the evolving AI revolution is making the industry stand up and take notice. But forward-thinking wealth management firms aren't necessarily asking the typical headline-making questions: Will AI take my job? Can we trust AI? Will AI take over the world? Rather, firms are asking: How can we leverage AI to create a superior client and employee experience?

A Guide to Different Meeting Types & Agendas [Free Templates]

Meetings can be powerful tools for productivity, but poorly run ones can dampen energy and damage team morale. Save your team from frustrations by running targeted discussions with well-structured agendas. Define clear objectives, realistic deadlines, and task ownership to enhance engagement and cultivate a more dynamic collaborative environment. Are you using the right meeting format to achieve your goals?