Teams | Collaboration | Customer Service | Project Management

Effective communication is the backbone of any successful organization. With remote work and hybrid models gaining traction, finding the perfect office messaging app is crucial. Here’s a roundup of the top 10 office messaging apps of 2025 that are redefining workplace communication.

OKRs stand for objectives and key results, a goal-setting framework that can help your team set and track measurable goals. Originally pioneered by John Doerr, this framework pairs the company-level objectives you want to achieve with the key results you’ll use to measure progress—so your goals are tied to your team’s day-to-day work. In this article, we explain how the OKR process works and share examples to get you started setting OKRs for your company, team, or personal life.

‍‍ Public services and innovation in government are entering a new era of speed and satisfaction, thanks to the power of AI. A good example of this transformation is the tax chatbot by the Internal Revenue Service, which assists taxpayers with filing their tax returns. Since its implementation, it has led to a 30% reduction in calls to the IRS helpline.

‍ In December 2022, Rackspace Technology, a managed cloud services provider, experienced a ransomware attack that locked hosted Microsoft Exchange accounts for 30,000 customers. While the company quickly made decisive changes post-incident and advised customers to migrate to Microsoft 365, the breach could have been prevented with thorough planning and emergency management.

It seems that modern teamwork can no longer operate without group chats. They make communication faster, which leads to easier collaboration and more organized projects. Group chats can improve work efficiency, no matter if it’s a small team or a global organization. But how do you get the most out of them? It’s important to use the technology effectively, after all. How can group chats and channels boost collaboration and create a more productive work environment? We try to find out.

In today’s remote world, communication in business operations is vital for business success. Whether working remotely or in a hybrid, teams must be able to communicate clearly for projects to be completed on time and effectively. Artificial intelligence (AI) tools such as paraphrasing tools can streamline business operations and help with team communication levels.

‍ Voice over Internet Protocol (VoIP) has dramatically surged in growth, especially in business and workplace communication. The need for affordable, efficient, and scalable communication drives this growth. The rise in remote work has also made traditional phone systems obsolete, expensive, and rigid. G2 reports suggest that 24% of software buyers still have POTS (plain old telephone service), compared to 36% who invested in VoIP.