Service Request Management is the practice that helps you ensure service requests are dealt with effectively, efficiently, and consistently. It improves both customer and employee experience, and makes it easier for your service desk and IT support teams to deliver services to end-users. The most operative way to implement this practice is by adopting an ITSM solution that works as a central point of contact for users to direct their service requests and enables you to streamline key processes.

Different areas in the business have to keep a watchful eye on their respective transactions, processes, and documents, as these are crucial to the business performance. However, keeping track of important activities is one challenge most departments in the business share. Having a complete record where all actions are logged can help the business with auditing, making sure that there is no room for fraud and other unnecessary activities.

With the recent changes in the business and working environment, leveraging employee management software is no longer an option – it is a need, the need of the hour. Leaders are now more concerned with making sure that their remote employees are truly working when they are working from home, as corporations have begun to accept remote work as the new standard. In today’s tough work environment, monitoring employee performance has become increasingly vital.

A flexible work policy can enable your hybrid team to be their most productive while on the clock. However, managing both in-office and hybrid teams can be tricky, especially without a reliable system for overseeing teamwork, tracking time, and measuring output. In this guide to productivity analytics for hybrid teams, we cover everything you need to know about these tools.

In today's fast-paced digital world, instant messaging apps have firmly cemented our daily lives. In addition to assisting us in maintaining contact with friends, family, and coworkers, they can significantly improve our productivity, particularly when it comes to studying. Using the proper techniques, you can use instant messaging apps to stay focused, organized, and on track with your studies.

The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features.

Every time I work on this content in Google Docs. Meanwhile, around 4.3 billion people are using Google worldwide now. That gives you an idea of how Google is blended into our day-to-day life. Google has accommodated your personal and professional arena. You'll find most offices and businesses use any of the Google tools.

Ask any managed service provider (MSP) about their biggest challenge, and they will likely tell you that it’s maintaining efficient workflow and streamlined project management processes. Balancing customer requests and managing multiple projects can quickly become overwhelming, especially without the right tools in place. That’s where professional services automation (PSA) software comes into play.

Are you a digital agency struggling to keep up with the ever-evolving world of technology? Or are your in-house IT resources stretched thin, hindering your ability to grow & thrive in this competitive landscape? If so, it’s time to consider harnessing the power of IT outsourcing. IT outsourcing is quickly becoming one of the most desirable options for digital agencies, allowing them to access skilled personnel and specialized technologies quickly and cost-effectively.

Remote work, that little accommodation everyone is after right now and for a good reason, is becoming increasingly popular. Nowadays, companies are more than ever exploring remote work options due to the financial, environmental, and health benefits of remote work. Remote work is here to stay, and remote workers need the right skills to succeed. But, what makes a remote worker successful? Is it the ability to work independently? Being able to stay organized and on task? Or is it something else entirely?

Time theft may seem like something out of a blockbuster sci-fi film, but the truth is far more prosaic and an everyday thing than it appears. The financial repercussions of employee time theft might be considerably greater than you realize for many small organizations. Time theft is a minor offense that may quickly escalate into a major issue. Learn what time theft is and how to avoid it in the workplace. Employers cannot prevent time theft unless they understand how to detect it.