Teams | Collaboration | Customer Service | Project Management

August 2023

The Future of Service Desk Interactions with Generative AI

Missed the live session? Don't worry! You can now catch the replay of our webinar, where we explore the immense potential of Generative AI in transforming Service Desk Interactions. In this recorded session, we dive deep into the world of Generative AI and its profound impact on IT Service Desk operations. Discover how Generative AI is revolutionizing employee support, streamlining processes, and enhancing user experiences.

Navigating Complexity: Strategies for Managing Paradoxes in the Modern Workplace

In today’s volatile economic environment, business leaders face various paradoxes that challenge common sense and business judgment. Navigating these complexities requires a resilient mindset and a strategic approach. This article delves into the key paradoxes in the workplace, their impact on businesses, and provides detailed strategies to manage them effectively. Discover how remote employee tracking software can help.

Managing Different Work Styles: The Multifaceted Nature of Productivity

Productivity is not a one-size-fits-all concept. It's a spectrum that reflects the many ways in which we approach and accomplish our goals. This post explores the unique characteristics of different work styles and how Insightful’s remote work tracker, with features like real-time monitoring and employee productivity tracking, can help managers optimize the productivity of each individual, contributing to the success of the entire team.

Mattermost Pro Tips: Regaining Sidebar Sanity

The sidebar is a persistent part of your Mattermost workspace, and while it might not feel like the most exciting feature, it’s absolutely essential for navigating through your team’s projects and conversations. But the more channels you join and the more DMs you send, the more cluttered your sidebar might start to become. Want to improve your sidebar experience and keep your attention on the conversations that matter most? Here’s how to regain sidebar sanity in Mattermost.

Combatting Sales Burnout: How to Improve Internal Efficiencies

A career in sales can be very fulfilling, but it’s certainly not for everyone. With demanding targets, long hours, and many more pressures to contend with, sales professionals tend to experience something called sales burnout. Though a lot of salespeople thrive under pressure, anyone can experience burnout at work. It’s important to understand and curb burnout as much as possible to hold onto the best people on your team and help them reach their potential.

5 Actionable Ways to Become a Good Manager

People don’t quit jobs—they quit bosses. You’ve probably heard this one a few times. You’ve also probably left a job or two because the manager was impossible to bear, even though the work was fulfilling, challenging, and well paid. A good manager can make employees excel in the workplace, while a bad manager makes employees hate their jobs, drink excessive amounts of coffee, and use their time at work to find another job instead of being productive.

Vivantio and NG Bailey Case Study

🚀 See how the UK's leading engineering firm, NG Bailey, supercharged their service request process using Vivantio's unparalleled self-service capabilities. From facing challenges with inefficient service channels to witnessing "absolutely phenomenal" results, this journey sets a standard for customer success in the SaaS space!

M Files Administrator: Sending Assignments Via Workflow | The Smarter Way To Work

Assignments are an important part of workflows. They transfer information and responsibility for task execution to the correct person automatically during a state transition. M-Files offers two types of assignments for use in connection with workflows. By selecting Assign to User, you can create an assignment that does not result in a separate object. You can also have separate assignments created once the object workflow is moved to a certain state.

A Comprehensive Guide to Measuring Employee Satisfaction for HR Managers + Customizable Survey

As the driving force behind every successful organization, you understand that employee satisfaction is pivotal in maintaining a productive and thriving work environment. An actively involved workforce can effectively make and save your company, as shown by the following statistics concerning the return on investment for employee engagement.

Project Milestones in Project Management

Setting project milestones can be the difference between success and failure in project management. Milestones are critical points in a project that marks progress toward a larger goal. Without effective milestones, it can be difficult to keep a project on track, and stakeholders may struggle to understand the progress being made. Milestones also allow you to identify potential issues early and adjust your approach as needed.