Teams | Collaboration | Customer Service | Project Management

A Guide to Incident Management Ticketing Systems

This post will help to answer the following questions: Incident management is a core function of any IT department, covering internal and external support ticket resolution. As such, it’s not surprising that many companies building out their IT department will likely implement an incident management ticketing system. Support tickets, or incidents, represent an individual user issue with a business’s product or IT network.

How Work Hours Vary Across Cultures: International Perspectives on the Workday

This post dives into the captivating differences in work hours across the globe, highlighting how these cultural variations can offer unique challenges and opportunities. Discover how using Insightful's employee monitoring and productivity software can help manage this diversity effectively, leading to a more harmonious and productive workforce.

The ROI of Using Chatbot and Automation with Your IT Service Desk (Webinar)

Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation.

Document automation doesn't have to be a nightmare

What’s the worst parts of your organization’s “manual document drafting” nightmares? Perhaps it’s those NDAs that you wish were automated or those Data Processing Agreements that you need to do before new regulatory deadlines take effect. The good news? There is a better way—an automated way. But, what are some of the considerations you’ll need to think about when looking at document automation for the first time?

5 non-tech tips to get the most of out of document automation

As global disruptions continue to make headlines, it’s never a bad idea to learn how to maximize effectiveness across all your business processes, including document automation. What follows are a few tips on how to prepare for and make the most of document automation, and by extension the efficiencies that can be absorbed from it.