Teams | Collaboration | Customer Service | Project Management

How do I create a report containing all the tickets created in the last 30 days?

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Call Center Management: Benefits and Strategies Explained

Effective call center management is essential for organizations seeking to optimize customer interactions and enhance operational productivity. It is dynamic and requires strategic planning to handle large call volumes, maintain quality, and ensure that agents perform at peak levels. According to Call Centre Helper, 95% of call center professionals view customer satisfaction as the most important metric.

Are your remote workers overemployed? Here are the red flags

Because more people are working from home, being overemployed is becoming more prevalent, which makes things harder for companies. People are overemployed when they have more than one full-time job, often without telling their bosses about it. This can give workers financial security, but it also comes with a lot of risks for businesses. To stay productive, follow moral standards, and make sure your online team works well, you need to be aware of and deal with the risks that come with overemployment.

Project Management Timelines: Your Ultimate Guide

Don’t use simple to-do lists to manage complex projects. These basic lists leave lots of room for errors, like missed tasks and dependencies. Which lead to project delays, frantic resource shuffling, and frustrated teams and clients. Instead, use a project timeline that provides a clear, visual roadmap of all parts of the project. We’ll cover the ins and outs of different types of timelines. And how to build a realistic one that still lets you adapt to unforeseen challenges.

Why compliance in business is the key to long-term success

Compliance in business refers to the practice of adhering to laws, regulations, and internal policies that govern an organization. It is essential to make sure that companies run efficiently, morally, and lawfully. In addition to shielding businesses from legal problems, compliance fosters a happy workplace, which eventually aids in long-term success.

How to Asana | Getting started

Welcome to Asana. Let's get you started in just a few minutes. Everything starts with a project. Create one from scratch, use a premade template, or import an existing spreadsheet. With your project created, it's time to add tasks. The actionable, bite-sized pieces of work needed to get your project done. Give every task an assignee and due date so it's clear who's doing what by when.

How to Asana | Asana hierarchy

Asana is the only work management platform that connects all of your team's work. From big goals, down to the day-to-day tasks needed to achieve them. Everything starts with projects and tasks. Whether you're launching a product, handling work requests, or managing a marketing campaign, Each initiative lives within a project. Projects are made up of tasks. Actionable, bite-sized pieces of work. Assign tasks to team members and set due dates to keep everything on track.

How to Asana | Plan your day

Plan your day the Asana way with My Tasks and Inbox. Rather than tracking to-dos in emails or your head, start by visualizing your day's work in My Tasks. Here, you'll see all the tasks assigned to you across every project in your organization. Create new tasks for work you need to get done, organize your tasks with sections, or group them by things like due date or project. And choose your favorite view. Open the detail pane to find all the context you need to start working. And when you're done, complete the task.

How to Asana | Navigating Asana

New to Asana? Let's take a quick tour. From the top bar, you can access your settings, search for work, or create new items. Use the sidebar to move between different spaces in Asana, and invite teammates. Star important items to add them to your sidebar, and collapse it if you need more room. From any project, click on the right side of a task to see its details and add comments. Focus on today's task by using full-screen mode.