Teams | Collaboration | Customer Service | Project Management

When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request. Here’s why: When a customer reaches out for support, an agent typically needs a bit of context to fully understand the customer’s situation or problem.

Project integration management is the coordination of each specific aspect of a large project. A project is more than just tasks, milestones, communications, and reports. Projects have a context; they aim to satisfy all requirements by balancing resources and fulfilling stakeholder’s expectations. In this way, Project Integration Management is the process of managing a project in its totality, including the tasks, milestones, communications, requirements, trade-offs, and resource decisions.

As the popular maxim goes, “if you fail to plan, you plan to fail.” Nowhere is this truer than in the creation of a project plan. And, as training organization PM4DEV explains, “a project can only be successful if the success criteria were defined from the start.” Without a plan, you can’t define or measure the scope of the project or its success.

Stratford Group is a leading management consulting firm based in Ottawa, Canada. Their goal is simple – help organizations and their leaders grow, improve and transform. As the President of Management Consulting, Colleen Kelley leads the business strategy and operations practice for Stratford Group.

The costs and consequences of a data breach or cybersecurity incident have never been more severe. According to the FBI’s recently released Internet Crime Report 2020, cybercrime resulted in $4 billion in losses last year, a low estimate that still encapsulates the incredible value lost to threats actors. For small businesses, the costs can be catastrophic. As Vox reports, 60% of small businesses will close after a data breach, underscoring the high-stakes bottom-line nature of cybersecurity.

The turbulence of the past year has shown how vulnerable international systems can be to cybercrime and malicious actors. According to reports, cyber attacks have increased by more than 150 percent across Germany since the outbreak of the pandemic. Among US colleagues, the number of leaked government data has even increased by 278 percent.

Microsoft 365 client applications such as Outlook, OneDrive, and Teams are standalone programs that perform the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server is not continuous. Exoprise customers worldwide use the Office 365 client apps to manage their daily routine and work productively from home, HQ, or branch offices.