Teams | Collaboration | Customer Service | Project Management

So you’ve got your service desk up and running. But how do you know that it’s running the way it’s supposed to be? Service desk performance is measured across many domains, so it’s not always clear-cut whether any optimization is necessary. Getting the right service desk benchmark can go a long way towards helping you make the best out of your brand new IT solution. Let’s talk about it.

Do you know how to start a consulting business? In this quick guide, we are going to break down all you need to know about how to start a consulting business. If you’re actively exploring the possibility of starting a consulting business, this is the perfect guide for you. Without wasting any time, let’s dive straight into providing some practical advice that can be easily implemented.

Your company’s success is directly linked to the productivity of your employees. If your employee productivity rate is high, chances are you’ll be profitable and thrive even during difficult times. But how do you improve employee productivity? Well, productivity is a nuanced topic. For instance, if you think making your employees work long hours will improve productivity, you’re wrong. It’ll simply tire them out, reduce their engagement, and lead to their burnout.

Planning, developing, and executing a project is no cakewalk, especially if your team is working on several projects simultaneously. The solution to this project management dilemma? A great project time tracking software solution! The right project time tracking software lets you track the time spent on projects, calculate project profitability, and improve project workflows. It also helps you analyze and gain insights into your team’s productivity.

As businesses struggle to make up for lost time, the pressure on finding extra revenue continues. If you are looking exclusively at your sales team to drive KPIs like Monthly Recurring Revenue (MRR), you might be missing a major opportunity. Watch the video to learn how the shortcut to higher MRR runs through Customer Service. Ready to learn more? Click below to sign up for your free demo.

Deploying new technology can improve productivity and dramatically reduce waste, but may introduce hidden costs as well.