Teams | Collaboration | Customer Service | Project Management

What is ITIL Demand Management? An Introduction

Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.

Scaling Application to User Communication in an Event Driven Architecture

Troy Goode CEO of Courier, an API and UI for product notification infrastructure gives a talk on what one needs to think about when building a system like this, the complexities of it all, and the cost. Courier is the fastest way to design your notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email–with a single Courier API rather than having to integrate each provider API separately.

How to Monitor Employee Productivity

If you are an HR manager or if you have decided to pursue a career in human resources you might be well familiar with the term “Employee Productivity”. In your conversation, you most frequently use the term, right? Let’s see how it is defined by the Human Resource experts. In this blog post, we will discuss employee productivity, its determinants, and methods to monitor productivity for the success of an organization.

How to Migrate Your Legacy CurrentWare Software to the New Web Console (2022 Tutorial) | CurrentWare

In this video you will learn how to easily upgrade from the legacy desktop version of the CurrentWare Suite to the new web console. By upgrading to the web console you'll gain access to a variety of new capabilities.

Collaborate more efficiently with the new Rocket.Chat's Trello App

As a team collaboration solution, we at Rocket.Chat are always looking for ways to make collaboration more efficient. Today, we are happy to announce a new app to the Rocket.Chat Marketplace that will make it even more easy for teams to work together and get more done. Most teams use a project management app to keep up with their day-to-day tasks as well as bigger projects.

10 Problems with Outsourcing (+ Solutions for Each)

Outsourcing is a popular business strategy where companies hire third-party services to accomplish processes like customer support, payroll management, software development, etc. Although this strategy can help you increase cost savings and productivity, there are a few problems with outsourcing that you must address, such as security risks, cultural barriers, miscommunication, etc. Most importantly, how do you tackle these issues?

Avoid Making These 10 Common Nearshore Outsourcing Mistakes

Nearshore outsourcing is contracting business services to a service provider in a neighboring country. Nearshoring can help companies achieve significant cost reductions, access highly skilled professionals, and scale operations. That is when it’s done right. On paper, contracting your business needs to a neighboring country sounds easy, but in reality, companies tend to make some common nearshore outsourcing mistakes that ultimately hinder their growth.

Top Strategies For No-Noise Performance Measurement And Verification

Do you want to make sure your employees are doing their jobs correctly? Are you looking for a fool-proof way to measure their performance? Measuring #employeeperformance is important for businesses because it allows managers to identify and correct problems, understand what employees contribute to the company's success, and determine appropriate rewards and punishments. Workstatus is an excellent #workforceanalyticssoftware or businesses to measure employee performance because of the following reasons-

Top 7 Time Management Activities on how to improve team productivity in 2022

7 time management activities are discussed with a time management plan example, tips to time management to explain why time management is a skill. Time is the most valuable thing in our life. On the other hand, the most important human activities are time management activities. These can affect your life in a thousand ways to make your life easy and less complicated which will help unleash the true meaning of time management. Let's see how it works!