Teams | Collaboration | Customer Service | Project Management

onedesk

10 Tips for Support Agents to Supercharge Productivity

Mar 18, 2026 By Erin Richardson In OneDesk
Support agents need to manage high ticket volumes on top of maintaining high CSAT (Customer Satisfaction) scores. Despite this, customers expect fast support. This is why support agents need tools that work with them, not against them. OneDesk is a uniquely powerful tool because it combines a full-featured help desk with robust project management. This integration eliminates the need to switch between apps, but the real productivity boost lies in how you use its advanced features.
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teramind

The Top 10 Call Center Agent Monitoring Software in 2026

Mar 18, 2026 By Taran Soodan In Teramind
When you manage a call center with dozens, maybe even hundreds of agents, each day brings a fresh challenge. You might have hundreds of new customer inquiries to tackle. The complaints might be coming in thick and fast! And don’t forget those support request tickets… Amidst all this chaos, how do you ensure that your agents perform at their best, follow company policies, and deliver excellent customer service?
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wanywhere

Data Exfiltration: Types, Detection & Prevention

Mar 17, 2026 By wAnywhere In wAnywhere
Loved our blogs? Find more wAnywhere perspectives on productivity and compliance Set as a preferred Google source Table of Contents Modern organizations generate and store massive volumes of sensitive data, from customer records and financial information to intellectual property and internal communications. According to the IBM Cost of a Data Breach Report, the average cost of a data breach reached $4.45 million globally, highlighting the growing financial impact of data security incidents.
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teamwork

Utilization rate: How to calculate it (with real examples)

Mar 17, 2026 By Ben Brigden In Teamwork
Utilization rate: Summary & key takeaways Utilization rate is one of the most important metrics in professional services. But it’s often misunderstood. At its core, it shows how much of your team’s available time is spent on billable work. Get it right, and you have a clear view of revenue potential, team capacity, and operational health. Get it wrong, and you risk missed revenue, delivery delays, or team burnout.
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teamwork

What Is Project Scope Management? (Definition, Process, and Examples)

Mar 17, 2026 By Ben Brigden In Teamwork
Project scope management: Summary & key takeaways Project scope management is what keeps a project honest. It defines exactly what will be delivered, sets clear boundaries around the work, gains agreement from stakeholders, and controls changes so the project does not quietly grow beyond what was promised. In this guide, I will show you the key documents that hold scope together, including the scope statement, Work Breakdown Structure (WBS), and scope baseline.
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IT asset management: Track and manage employee devices directly in Zendesk | What's New

Mar 17, 2026 By Zendesk In Zendesk
Employee support issues often tie back to the devices people rely on every day. But asset details don’t always live where tickets do. IT asset management in Zendesk gives internal service teams a single place to track and manage employee devices alongside support tickets. Teams can view asset details like status, ownership, location, and related ticket history, helping agents resolve issues with more context and less back-and-forth. IT specialists and asset managers can even assign devices and manage inventory all within Zendesk.
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