Teams | Collaboration | Customer Service | Project Management

5 steps to get started with self-service - Step 1: Map out your business model

Start your journey with self-service in the first episode of our series: map out your business model. Learn to plan content that truly helps your customers, organize your help center for B2C, B2B, and B2E users, and manage visibility to keep information secure. Discover how multilingual support expands your reach and improves satisfaction. Build smarter, inclusive support that works for everyone.

Collaboration and Productivity: Building an Effective DMS Culture

A Document Management System is not just a tool. It is a platform for how teams work together. The right DMS improves productivity, supports remote access, reduces operational costs, and helps teams collaborate more effectively without the friction of outdated processes. This article explains how a DMS enhances collaboration and efficiency, covering document search, metadata, reporting, mobile access, Microsoft Office integration, and AI functionality.

Workforce Analytics: What It Is, Why It Matters, & How to Get Started

Workforce analytics might sound technical, but it’s actually pretty simple. It is the practice of collecting and analyzing employee data to boost performance, reduce turnover, and optimize your operations. In this guide, you’ll learn what workforce analytics means, why it matters, and how you can use it to improve your workplace. We’ll walk through the biggest benefits, share some real-world examples, and give you tips on how to get started right away.

Performance reviews are broken. Try these 3-step to get more actionable feedback

This article was originally published on Inc. Performance reviews are broken. At many companies, they pack a one-two punch—they're fear-inducing, and they're also time sinks. Management guru Bob Sutton has said that if a typical performance review were a drug, "it wouldn't be approved by the U.S. Food and Drug Administration because it is so ineffective and has so many vile side effects.".

Copilot auto assist: How to create actions for auto assist

In this video, we’ll show you how to create automated actions using Auto Assist, a powerful Copilot feature in Zendesk, that enables you to speed up support and reduce repetitive tasks for your agents. Learn how to: This video is perfect for Zendesk admins, ops leads, or anyone looking to scale AI-driven productivity across their support team. Explore more: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How AI agents are powering the future of customer service | Zendesk

AI agents aren’t just answering questions — they’re transforming the way support teams work. See how resolve complex requests, launch backend actions, and scale high-quality service without sacrificing the human touch. This is the future of customer experience, and it’s already here. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.