Teams | Collaboration | Customer Service | Project Management

Looking for tips on effective contact center management? From scheduling customer support agents to monitoring their interactions, contact center management involves managing a contact center’s daily activities. And while life as a contact center manager can be hectic, you can ease the workload with the right techniques and tools. In this article, we’ll cover ten tips that’ll help you with contact center management and agent training.

Want to know how to measure employee accountability? If your team’s workload is piling with unfinished tasks, you’re receiving several calls from frustrated customers, or your meetings are transforming into frequent arguments — your organization could be struggling with poor accountability. So how do you diagnose and fix these problems? By measuring employee accountability. In this article, we’ll define employee accountability and highlight how you can measure it.

Looking for effective call center management tips? Managing a call center requires strategic planning, continuous learning, and hard work. A supervisor usually coaches their team to improve agent performance and grow the business. However, it may be difficult for you to manage your call center due to factors such as an overwhelming workload, inexperienced customer service representatives, etc. In this article, we’ll cover seven effective tips that’ll help you with call center management.

This web-based tool for tracking time and productivity is available for businesses of different sizes. The tool allows your team to streamline time entries with automated employee time tracking software. This desktop software is an alternative to Hubstaff and is available for Mac, Windows, and Linux. Employees can record their hours from anywhere with work proof using the desktop app. On the other hand, you can also review their work from a web-based dashboard.

Extreme stress is now an all too familiar component of work. Last year, 71% of workers felt burnt out at least once. Additionally, the number of workers assessing their mental health as poor, or very poor, rose from 5% to 18%, with 42% rating their stress levels as high or very high. This elevated stress and pressure is a clear sign of the times.

Keeping a project on task from start to finish involves a lot of spinning plates. Juggling everything from timelines to team members can be daunting, but for the right kind of person, it can be incredibly rewarding. There’s no secret formula for successful project managers. Instead, it's all about good habits, visualizing the full scale of a project, and understanding the potential roadblocks. Seems simple, right?

On our smartphones or in our web browsers, push notifications are part of our daily online lives. Hate them or love them, when implemented correctly, they can be extremely valuable to our experiences. An average of 20% of active website users opt in to receive web pushes, which, while the figure may seem low, is four times the best email subscription rate. The statistics are even higher on mobile devices, with 44% and 91% of iOS and Android users respectively opting in.

With Slack, the digital transformation specialist scaled Covid-19 testing to UK key workers, all while optimizing its own systems.