Teams | Collaboration | Customer Service | Project Management

The Modern Tech POV with Dan Keyworth

Mar 30, 2026 By Freshworks In Freshworks
In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Dan Keyworth, Executive Director of Performance Technology and Systems at McLaren Racing, the reigning Formula One Constructors' Champions. McLaren runs one of the most demanding technology operations in the world. 26 race weekends a year. A new network built from scratch at every circuit. 100,000 telemetry parameters per second. And zero margin for error.
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element

Spaces has landed on Element X!

Mar 30, 2026 By Andreas Sisask In Element
First previewed during the Matrix Conference and detailed in the Glimpse into the Future blog post, the vision for a faster, more intuitive way to organise conversations is now a reality as Spaces are now officially available on Element X! This update brings a sophisticated digital architecture to the experience, replacing long room lists with structured, context-driven communication.
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wire

The New Wire Integrations SDK: A New Foundation for Secure Collaboration Ecosystems

Mar 30, 2026 By Alex Henthorn-Iwane In Wire
Modern collaboration software has evolved along two primary architectural paths. On one side are mainstream collaboration platforms that prioritize extensibility and integration but rely on centralized trust models. On the other are secure messaging applications that implement end-to-end encryption (E2EE), typically designed as closed communication systems rather than extensible development platforms.
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wire

Get to Know the Wire Integrations SDK

Mar 30, 2026 By Vinayak Sankar J In Wire
The Wire Integrations SDK is built for developers who want to extend Wire without compromising its security model. Unlike traditional bot platforms, Wire Apps are cryptographic participants in the conversation, they operate with the same end-to-end MLS encryption as any human user. This guide covers the key concepts you need to build confidently on the platform.
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How to combine Miro Engage with AI Workflows

Mar 30, 2026 By Miro In Miro
Unlock the full potential of your collaborative workspace by mastering Miro Engage. This video demonstrates how to bridge the gap between automated data processing and human creativity. We walk you through how to configure AI Flows to handle the heavy lifting of data organization and insight generation, and how to seamlessly transition those outputs into Miro Engage Activities. Whether you're running a remote workshop or managing a complex project, learn how to keep your team focused and interactive.
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DeskTrack

Top 10 Best Time Clocks for Small Businesses in 2026

Mar 30, 2026 By DeskTrack In DeskTrack
Time clocks for small businesses are tools that automate employee attendance, track work hours, and simplify payroll processes. They reduce errors, improve efficiency, and provide real-time insights into productivity, helping businesses save time and manage workforce operations more effectively. Written by: Sagar Modi.
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nifty

Internal Communication: Definition, Importance, Types, and Tools

Mar 29, 2026 By Skyler Calibey In Nifty
Internal communication is the planned and continuous exchange of information, ideas, and feedback among employees and leaders within an organization, across all levels and locations. Unlike external communication—which targets customers, partners, regulators, and social media channels—internal comms focuses on keeping your workforce connected, informed, and aligned with organizational goals.
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teamsupport

Customer Intelligence Platforms: The Best Tools for SaaS Companies That Want to Reduce Churn

Mar 27, 2026 By Amanda Davis In TeamSupport
For B2B SaaS companies, customer growth depends on one critical capability: understanding customers before problems arise. But customer data is often scattered across tools—product analytics, CRM platforms, support systems, and feedback channels. Without a unified view, teams struggle to identify churn risks, adoption gaps, and expansion opportunities. That’s why many organizations are investing in a customer intelligence platform.
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teamsupport

Customer Intelligence for B2B SaaS: How to Turn Support Data Into Growth

Mar 27, 2026 By Amanda Davis In TeamSupport
For B2B SaaS companies, customer intelligence isn’t just about analytics—it’s about predicting outcomes. Will a customer renew? Will they expand their usage? Are they silently struggling with your product? Answering these questions requires a deep understanding of the signals customers generate across every interaction. That’s why customer intelligence for B2B SaaS has become a strategic priority.
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