What is a cloud call centre and how does it work?
A cloud-based call centre is a more convenient alternative to traditional call centres for many small businesses. Learn how they work and who can benefit below.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Contact center services: Definition, types, benefits, and more
An increasing number of people today prefer to communicate via multiple channels like text messaging, email, video calling, etc., over voice calls. And this is the same for customer service too. After all, nobody wants to wait in a long call queue to talk to customer service representatives. However, with contact center services, customers can easily register their concerns and resolve their queries through their preferred communication channel.
Luware launches Luware Nimbus Power, delivering the next-generation of Teams-integrated contact centers
Powered by Microsoft's new Microsoft Teams Phone extensibility, Luware Nimbus Power seamlessly integrates Teams' telephony with Azure Communication Services (ACS) for enhanced communication.
The Impact of Outdated QA Tools on Call Center Performance
Legacy contact center quality management tools miss the workflows that drive call center success. Discover how modern solutions help you prevent mistakes and keep agents on track.
Luware Nimbus Power Explained
At Enterprise Connect, Microsoft announced Teams Phone extensibility. The new model allows independent software vendors (ISVs) to leverage Azure Communication Services (ACS) with Microsoft Teams for enhanced communication. Luware is one of the first Microsoft ISV partners to provide the next-generation Teams-integrated contact center. Luware can now offer the first version of the next generation Teams integrated contact center with Luware Nimbus Power, which is based on the existing Nimbus platform.
