Teams | Collaboration | Customer Service | Project Management

Easily Push Stakeholder Feedback from Teams Into the Feedback Portal in Craft.io

Feb 29, 2024 By Craft In Craft
The newest addition to our ever-growing list of Craft.io app integrations is a seamless connection between Microsoft Teams and Craft.io’s Feedback Portal. With this new integration, you’ll be able to easily push messages from your Teams environment into the appropriate Feedback Portal in Craft.io, or into multiple Craft.io Feedback Portals simultaneously. And if your organization uses Slack instead of Teams for messaging, you’re still in luck. You’ll find a similar integration connecting Slack with your Craft.io Feedback Portal.
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rocket.chat

8 best chat SDK and APIs to build great messaging experiences

Feb 29, 2024 By Sara Ana Cemazar In Rocket.Chat
Nowadays, where instant satisfaction and real-time communication are necessary, companies and individuals are always looking for new and creative methods to interact with their audience. This is where Chat SDKs (software development kits) come into play. With these tools and resources, developers may easily design dynamic, connection-focused chat functionality in their applications.
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flowace

The Top 19 bpo companies in the world (A Complete Guide)

Feb 29, 2024 By Varun Kodnani In Flowace
With the age of digital acceleration, businesses seek to optimize efficiency while navigating technological advancements and cost pressures. BPO outsourcing emerges as a strategic solution, allowing companies to focus on core competencies while reducing expenses. With the global BPO market valued at $249.9 billion and projected to grow by 9.1% by 2030, its importance is undeniable. Recognized by publications like Forbes, BPO outsourcing continues to redefine business operations across all scales.
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TrackingTime

Scheduled and Live Reports

Feb 28, 2024 By TrackingTime In TrackingTime
Scheduled Reports: We’re thrilled to announce an upgrade to our scheduled reports feature! Now, you can effortlessly send reports to multiple email recipients, even including individuals outside your organization. Automatically send your time reports to the management or your clients. Live Shared Reports: Your Shared reports have received a significant upgrade – they now automatically update on the public URL.
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InvGate

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Feb 28, 2024 By Celeste Mottesi In InvGate
Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.
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InvGate

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

Feb 28, 2024 By Celeste Mottesi In InvGate
An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.
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