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7 Digital Workplace Trends that are Transforming your Business

Aug 9, 2022 By Brian Hubbard In InvGate

The recent onset of digital workplace trends is the driving force of change behind the shifting and agile, modern workplace. If the past few years have taught us anything, organizations have no choice but to adapt to the rapidly accelerating tide of digital transformation. Along with the evolution of digital transformation has come a more comprehensive digital workplace technology landscape.

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Exploring InvGate Service Desk New Catalog View and Configuration

Aug 9, 2022 By InvGate In InvGate

Discover the latest updates that will improve the way users make their requests. Aiming to improve our user’s experience, we’ve introduced some changes to InvGate Service Desk’s catalog view in order to make it more intuitive and easy to use. This upgrade includes some updates in how categories are shown, how results appear on the search bar, and the overall experience.

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OneDesk - Webinar: Setup & Configure Your Automation Workflow

Aug 9, 2022 By OneDesk In OneDesk

A webinar explaining the different automations in OneDesk. Differences between automated messages, email templates, and automated workflows. Explains some of the default automations, how to edit and create new automations. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

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OneDesk - Getting Started: Mobile App | Mobile Help Desk & Task Management

Aug 5, 2022 By OneDesk In OneDesk

Log tickets & tasks, update progress, reply to customers, and collaborate with your team with the mobile OneDesk app. This video covers the basics of using the mobile app. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

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All About Experience Level Agreements (Are They Here to Replace SLAs?)

Aug 5, 2022 By InvGate In InvGate

SLAs can only give you so much information. They certainly don't tell the full story. Experience Level Agreements, or XLAs, are here to fill in some of the gaps. Let's explore how. This video is our look at Experience Level Agreements: what they are, how to implement them, and whether they're here to replace SLAs for good.

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How Retailer Farmacity Optimized the Number of Agents by 30% with InvGate Service Desk

Aug 3, 2022 By InvGate In InvGate

Farmacity is one of the major retail store chains in Argentina, with a business model that combines pharma with convenience stores. Since its foundation in 1997, it has consolidated its position as the largest employer of pharmaceutical professionals in the country. With more than 300 stores and two distribution centers, Farmacity employs over 7,000 people. Before working with InvGate Service Desk, Farmacity was using a self-developed ticketing solution.

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Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

Aug 2, 2022 By Kimberly Yañez In InvGate

It seems like the IT industry is paying more holistic attention to experience management. Needless to say, leadership in the information technology sector is all about making teams reach their full potential and encouraging customer loyalty. Yet, in the past, we’ve failed to create direct links between employees and customers as if there was no correlation. But now, the total experience strategy is emerging beyond potentiality and loyalty.

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What Does Customer-Centricity Even Mean?

Aug 2, 2022 By Zane Vanderberg In TeamSupport

Like people, a lot of businesses like to think that by saying that they have certain traits, then they automatically have those certain traits. Take being customer-centric, for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? Not so much, no.

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6 Features of the Best Call Center Chat Software

Jul 29, 2022 By Megha Jadhav In Vision Helpdesk

When it comes to call center chat software, you have a lot of options to choose from. It can be hard to decide which one is right for your business, especially when most of them seem very similar on the surface. However, there are some key features that set these systems apart from each other—and knowing about them can help you find the best solution for your needs. Here are some features to look out for in a good call center chat software.

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