Help Desk Software Buying Guide
Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Zoho Desk vs. Zendesk: Differences and Similarities
It's safe to say that if you are looking for information comparing Zoho Desk vs. Zendesk, you're on the lookout for new help desk software. And let us tell you, that's not an easy task. There's so much to consider! If this is your first ITSM tool, you might want to be sure that it checks the whole list of features any service desk software must have.
The 7 Digital Workplace Trends You Should Be Keeping Up With
The recent onset of digital workplace trends is the driving force of change behind the shifting and agile, modern workplace. If the past few years have taught us anything, organizations have no choice but to adapt to the rapidly accelerating tide of digital transformation. Along with the evolution of digital transformation has come a more comprehensive digital workplace technology landscape. To increase productivity and employee experience, organizations redefine what a digital workplace is to keep up with digital workplace trends.
What is Agent Experience? (+Tips to Improve AX)
Approximately 96% of business leaders reported that focusing on agent experiences makes it easier to retain top talent. That’s not all. An astounding 87% of business leaders also shared that prioritizing employee happiness will give them a competitive advantage. Despite these findings, only 19% of companies have made agent experience their strategic priority. As a result, poor agent experience contributes to high turnover rates, especially for contact center agents.
What is Freshworks Analytics?
Analytics is built for for every Freshworks Customer. With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a no-code platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code. Power-packed features to help with business insights.
Self-Service Checklist - What You Need
Imagine you just bought a brand new guitar and you’re ready to shred. Your amp is on and set high, your cords are all plugged in, you’re ready to jam. You strum an E major chord only to find that it plays an F minor – not good. You just want to noodle over Baba O’Reilly but now you have to call support, explain a whole spiel, and potentially deal with long wait times and some irritating back-and-forth until you can finally realize your inner Sister Rosetta Tharpe.
Why Do Organizations Need an ITSM Ticketing System
For an IT team, the ability to respond to problems efficiently is arguably one of the most important aspects of the department. Sluggish reactions to IT issues can slow down an entire business, leaving core functions of an office slowed down or even completely unable to be performed. As a result, business leaders have a significant interest in ITSM ticketing systems.
How to Easily Configure your ITSM Dashboards
Matt Beran, InvGate Product Specialist, shows the features to build dashboards in Service Desk. Not only are the reporting benefits extended to managers and agents, but you can also share dashboards with any unlicensed user absolutely free of charge.
35+ Best Contact Us Pages To Steal From
A toll-free number, an email address, and a bunch of office addresses arranged randomly. If that’s your idea of a ‘Contact Us’ page for a business website, then you’re losing out on a lot of valuable opportunities with your contact us page.
Why your business isn't customer centric
Raise your hand if you’ve heard that your business needs to be customer centric. Now raise your hand if your business is customer centric. If you didn’t raise your hand at all – and not only because you are in a public space and are wary of strangers seeing you perform erratic movements – then you better quickly learn why your B2B business needs to be customer centric. Never even heard of customer centricity?