Teams | Collaboration | Customer Service | Project Management

How To Measure Operational Efficiency in 2026

Organizations that aren’t committed to continuous improvement risk becoming static or being left behind. Waste and inefficiencies happen, of course, but organizations motivated to reduce or remove them will have a better chance of succeeding in a competitive marketplace. Implementing a successful operational efficiency plan can help your company reduce waste and increase productivity without sacrificing the quality of your product or service.

Exploring MatrixRTC: Real time communication in rooms

At FOSDEM 2026, members of Element’s VoIP team - Robin Townsend, Timo Kandra and Valère Fédronic - presented a deep dive into the future of real time communication on Matrix. Their talk gave an update on MatrixRTC, Matrix’s framework for bringing voice, video, and other live, interactive experiences directly into rooms.

How Top Service Teams Can Defend 10-15% More Revenue With Proof of Work

Service teams don’t lose revenue because they deliver less. They lose it because the work they deliver isn’t visible enough to defend. Projects move fast, scope shifts quietly, and teams stay busy. But when it’s time to bill, the proof is scattered or missing. Without proof of work, revenue starts leaking in familiar ways: Proof of work changes this by connecting effort to outcomes, before it’s too late. It turns daily activity into defensible revenue.

How to send Salesforce reports to Microsoft Teams automatically

Salesforce reports don’t fail because they’re wrong. They fail because they’re late. If your team coordinates in Microsoft Teams, but your metrics live in Salesforce, someone ends up having to do the same manual loop: refresh → export → screenshot → paste → explain. And once that loop gets even slightly inconsistent, people stop trusting and paying attention to the numbers.

I think light themed dashboards suck. Here's why.

This may be a popular, or an unpopular opinion. I wouldn’t know as I’ve never shared it in my near 7 years at Geckoboard. But I think light themed dashboards are a bit rubbish. It might just be one of those things where you’re a light theme person, or a dark theme person. Strangely though, I have my phone in dark mode and Mac in light… So why do I have such an aversion to a light themed dashboard?